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About the role
We’re growing and looking for a Service Desk Technician to join our team. This is an opportunity to work with a dynamic IT services provider where your contribution is valued, your development is supported, and your career can grow.
You’ll support a diverse client base across industries including hospitality, not-for-profits, and financial services, delivering both remote and onsite IT support.
Key Responsibilities
Provide remote and onsite support for end-user devices, Microsoft 365, Active Directory, and business applications
Escalate complex issues to Level 2/3 engineers with clear documentation
Maintain accurate ticket notes and contribute to internal documentation
Communicate effectively with clients throughout the support process
About You
You bring 1–2 years of IT support or service desk experience, with:
Located in the Central West (Orange, Bathurst preferred)
Solid understanding of Windows environments, Microsoft 365, and Active Directory
Experience with network and VOIP troubleshooting and deployment
Strong customer service and communication skills
Systematic troubleshooting and adherence to documented processes
Excellent time management and organizational skills
Full working rights in Australia and a valid driver’s license
Desirable:
Experience with ticketing systems (e.g., Halo, Autotask, ConnectWise)
Familiarity with remote support tools
Relevant certifications (CompTIA A+, Microsoft 365, ITIL Foundation) or willingness to obtain them
Why Work With Us
Competitive salary and clear career development pathways
Exposure to a wide range of clients and technologies
Supportive, close-knit team environment
Ongoing training and mentorship
Our Values
Understand
Context. Listen. Process.
Communicate
Clarify. Expectations. No assumptions.
Own it
Dependable. Consistent. Proactive.
About Us
Established in 2005, we’re a collaborative team based across Brookvale/Sydney, Brisbane/Gold Coast, Melbourne, and Orange. Our clients rely on us to keep their technology running smoothly so they can focus on what they do best.
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