Client Manager (Part Time 2.5 days)

At Spark Foundry we bring HEAT to brands, Higher Engagement, Affinity and Transaction. Engagement with consumers, customers and stakeholders, affinity with brands, and transactions, that materially impact our client’s businesses. Spark is uniquely positioned to deliver HEAT because we have an aligned set of beliefs that guide how we navigate a changing media landscape, a structure that is designed for total accountability and a repeatable methodology to bake continuous improvement into everything we do.

In order to bring this vision to life, we seek alignment around key values from our talent. Diverse thinkers with diverse thinking—what we call Allsorts—are essential to tackle challenges through the lens of different disciplines and perspectives. To succeed at Spark, you must thrive on the belief that great ideas are only great if they work. It’s not enough to be new, cool, or interesting; our solutions must drive business results. You need to embrace both the art and the evidence—right and left brain, imagination and activation, insight and technology in the pursuit of big ideas that are forensically measured. If you are motivated by these values, we welcome you to apply to become a Sparkie.

About the role:

The purpose of the Client Manager role is to create media strategy and implementation recommendations across all media for their clients and oversee the delivery of all campaigns. This role requires skills in creativity, media planning, media marketplace, tools and market dynamics. They must ensure attention to detail in all facets of their teams work and take responsibility for any errors that occur. The Client Manager is also responsible for directly managing any Co-ordinators and Planning Executives within the client team and supporting the senior client leads in managing the client relationship through regular communication, presentations, WIP’s, and financial process.

What you will do with us:

• Advertising agency experience preferred.
• Strong experience in Paid Search and Social Media Marketing, with a solid understanding of digital media strategies. Programmatic experience is an advantage.
• Good knowledge of the Australian media landscape.
• Advanced proficiency in Microsoft Office, particularly Word, PowerPoint and Excel.
• Strong analytical skills with the ability to manipulate data, identify trends and deliver actionable insights.
• Proven ability to build and maintain professional relationships with internal teams, media partners and clients.
• Collaborative and motivating team player who enjoys mentoring, coaching and developing others while managing stakeholder expectations effectively.
• Excellent communication, presentation and interpersonal skills, with the confidence to influence and guide key stakeholders.
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
• Exceptional attention to detail and commitment to delivering high-quality work.
• Naturally curious and committed to continuous learning, staying current with industry developments, emerging technologies, beta products and innovative testing opportunities for clients.
• Assist in training of coordinator and Planning Executives in planning fundamentals, creative thinking and core job functions.
• Manage day to day tasks and workloads of coordinator as well as Planning Executives.
• Communication across the group including key input to WIP meetings, writing contact reports from client meetings and generally ensuring the team are aware of the status and progress on the client portfolio
• Assist in leading, inspiring and motivating the team to work collectively on the client's vision and objectives.
• Live the Spark values and ensures this behaviour filters through and is demonstrated to their team.
• Delegate and provide appropriate guidance / mentoring to enable team members to perform their roles effectively.
• Diligently performs regular reconciliations on campaign plan media spends with Activations team.
• Understands how client/agency contract agreements may impact a campaign and can contribute to forecasting and other important financial tasks
• Have ownership of the billings and approvals process on individual accounts.

What You’ll Bring:

• Media agency experience with proven expertise in account management and client leadership is preferred.
• Strong ATL media planning capability, underpinned by a deep understanding of the Australian media ecosystem.
• Highly detail oriented, with a focus on accuracy, quality and operational excellence.
• Advanced Microsoft Office skills, particularly in Excel, PowerPoint and Word.
• Commercial and financial management capability, with confidence managing budgets and driving profitable outcomes.
• Deep knowledge of media planning and effectiveness, supported by experience using leading planning, measurement and optimisation tools.

#LI-DS1

Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com.

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing.
• A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us."
• Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees.
• Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave.
• Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
• A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/
• Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network.

If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com; your personal information will be kept confidential.