Sales Support – Area Safe Products

About The Area Safe Group

The Area Safe Group is a proudly Australian, family-owned business with a strong reputation for delivering high-quality safety and infrastructure products across Australia. We service a diverse range of industries including Local Government, Education, Retail, Industrial, Manufacturing, Health and Aged Care through our two established brands: Area Safe Products and Astra Street Furniture. As our business continues to grow, we're looking for a hands-on and customer-focused Sales Support team member to join our team at Minchinbury. Reporting to the Team Leader – Inbound Sales & Support, this is a varied role suited to someone who enjoys working with customers, solving problems and contributing to a positive customer experience.

About the Role

As a Sales Support team member, you will be one of the front-line points of contact for Area Safe Products customers. You will manage web-generated orders and quotes, provide after-sales support, handle customer feedback and complaints, and support the wider sales team with day-to-day customer and administration requirements. The role involves a combination of phone, web and email communication, with customer calls forming an important part of providing responsive and professional support.You'll work closely with our Internal Sales, Business Development, Warehouse and Dispatch teams to ensure customers receive accurate information and a high level of service throughout their experience with Area Safe Products.

This is a hands-on role with genuine variety and the opportunity to make a direct impact on customer satisfaction, sales support and business growth.

Based from our Minchinbury office, you will work Monday to Friday, from 7:30am to 4:00pm.

What Success Looks Like

Success in this role will be measured by your ability to:

• Deliver fast, accurate and professional service to our customers.

• Manage customer enquiries, orders and quotes within agreed timeframes.

• Follow up quotes and identify opportunities to support sales growth.

• Provide effective after-sales support and help resolve customer issues.

• Maintain accurate customer, quote and order information in NetSuite and our CRM.

• Capture customer feedback and identify opportunities for continuous improvement.

• Contribute to improved customer satisfaction, retention and sales outcomes.

• Support the wider sales team with reliable and accurate administration and customer support.

Key Responsibilities

Web Orders & Quoting

Manage and respond to web-generated orders and customer enquiries in a timely and professional manner. Prepare and follow up quotes within your authority level, confirm stock, pricing and delivery timeframes, and maintain accurate customer and order information in NetSuite. You will also help identify larger sales opportunities and refer more complex or high-value enquiries to the appropriate team member.

After-Sales Support

Provide professional support to customers after their purchase, including handling incoming and follow-up after-sales calls relating to quoting, delivery status, product enquiries, order amendments and other issues. Work closely with our Warehouse and Dispatch teams to resolve delivery enquiries and keep customers informed when delays or issues arise. Process returns, credits and replacement requests in line with company procedures and escalate more complex matters when required.

Customer Feedback & Complaints

Capture and accurately record customer feedback and complaints, resolving straightforward issues wherever possible and ensuring more complex or sensitive matters are escalated appropriately. You will also help identify recurring feedback and opportunities to improve our products, service and overall customer experience.

Additional Support & Continuous Improvement

Support proactive customer contact campaigns, including reorder reminders and satisfaction check-ins, while identifying potential upsell and cross-sell opportunities. Provide general administration and sales support to the Internal Sales and Business Development teams, maintain accurate CRM records and contribute ideas that help improve customer service, sales processes and overall team performance.

About You

You are a proactive, organised and customer-focused person who enjoys helping people and getting things done. You're comfortable managing multiple priorities and can move between customer calls, orders, quotes and administration while maintaining a high level of accuracy.

To be successful in this role, you will ideally have:

• Experience in customer service, sales support, internal sales or a similar role.

• Strong phone manner and written communication skills.

• High attention to detail and data accuracy.

• Good time management and the ability to multitask across customer enquiries, calls and administration.

• Strong problem-solving and conflict-resolution skills.

• A genuine customer service orientation.

• Experience using CRM or ERP systems; NetSuite experience is highly regarded.

• The ability to learn product information quickly.

• Confidence identifying customer needs and sales opportunities.

• Proficiency with Microsoft 365.

Most importantly, you are someone who takes initiative, communicates well, works collaboratively and is committed to providing first-class service.

Why Join Area Safe Products?

This is an opportunity to join a stable and growing Australian business where you can make a genuine impact on the customer experience and commercial success of the company.

You'll enjoy:

• A salary of $70,000–$80,000 per year, depending on experience.

• Full-time hours, Monday to Friday, 7:30am–4:00pm.

• A stable, growing family-owned Australian business.

• A varied and hands-on role with genuine responsibility.

• A supportive and collaborative team environment.

• Modern facilities based at Minchinbury.

• Ongoing opportunities to learn, develop and grow your career.

Our Core Values

At Area Safe Products, our values guide everything we do.

• Quality is first in everything.

• Do it once. Do it right. Do it now.

• Always provide first class service.

• Openness and honesty leads to loyalty and efficiency.

• Through teamwork we build and maintain our brand.

• Learning never stops.

If you enjoy working with customers, solving problems and being part of a team that values quality, service and continuous improvement, we'd love to hear from you.