Customer Success Manager

Most customer success roles stop at the renewal.
The moment there is real money on the table, the growth goes back to sales and you go back to health scores.
This one doesn't work like that.
Beam builds AI for frontline human services. Beam Notes takes the admin off social workers, clinicians and support staff so they can spend their time on people instead of paperwork. Over 100,000 frontline workers use it across the UK, US and Australia.
Backed by the founders of Booking.com, Calm, Shazam and Dropbox. Series B in progress.Australia is the newest market and is already live with Life Without Barriers. The buyers are government departments, large not-for-profits and NDIS providers.
The basics:• $100,000 to $130,000 base plus 40% variable• $140,000 to $182,000 on target• Sydney or Melbourne, hybrid• You carry a revenue number
The reality:You pick the customer up the day the pilot contract is signed and own it from there.Onboarding, implementation, training rooms of frontline users, then the evaluation. You gather the benchmark data, build the case and present it to people who have heard a lot of vendors.Then you convert it and grow it. That part stays with you.
It is hands-on. Australia is early, so there is travel and some overlap with UK hours, and the playbook is not written yet.
This suits people who have owned a commercial outcome on an account they did not open.Who can hold a room and a boardroom on the same day.Who want the commercial ownership without building pipeline from scratch every quarter.
A lot of the people who do well in a role like this came from a full-cycle sales seat and wanted to stay with the customer after the close.
Australian work rights required. No sponsorship on this one.
Apply, or message Hugo Bieber for the full picture.