Level 2 Service Desk Engineer

Level 2 Service Desk Engineer | Shepparton

Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.

We're looking for an experienced Level 2 Service Desk Engineer to join our Shepparton team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.

If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.

Who We Are

Compusult is powered by efex.

With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.

Compusult operates locally in Shepparton, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support.

We’re approachable, business-focused, and people-first, both for our clients and our team.

The Role

As a Level 2 Service Desk Engineer, you'll play a key role in supporting and maintaining a broad range of client environments.

You'll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes. Based in Shepparton.

In This Role, You'll

Provide proactive and reactive support across diverse client environmentsTroubleshoot and resolve infrastructure, server, networking and cloud-related issuesMaintain system continuity through monitoring, maintenance and preventative supportManage incidents through to resolution, ensuring clients are kept informed throughoutAccurately maintain tickets, documentation and time recordsCollaborate with account managers, project teams and other technical specialistsAct as an escalation point for more complex technical issuesMentor and support junior engineers where requiredContribute to continuous improvement initiatives and best-practice service delivery

About You

You'll thrive in this role if you:

Have 3-5+ years' experience supporting client environments within an MSPCan confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environmentsTake ownership of technical issues and see them through to resolutionHave excellent communication skills and enjoy working directly with clientsAre proactive, organised and solutions-focusedEnjoy collaborating with others and sharing technical knowledge

You'll Bring Strong Experience Across

Windows Server environmentsMicrosoft 365 administration and supportNetworking technologies, including firewalls, switching and routingBackup and disaster recovery solutionsVMware and/or Hyper-V

Experience with any of the following will be highly regarded:

Microsoft AzurePowerShell scriptingEndpoint management and MDM platformsCybersecurity technologies and best practicesIP Telephony and unified communications solutions

What We Offer

Competitive salary package reflective of your experienceCareer pathways into technical leadership, projects, architecture, and specialist engineering rolesExposure to a wide range of technologies, industries, and client environmentsOngoing training and professional development opportunitiesSupportive, down-to-earth culture that values collaboration and knowledge sharing

Why Join efex?

This is a hands-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients.

You'll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close-knit local team.

Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.