Food Service Assistant

About the role

Mater Mercy Food Services is seeking a friendly and reliable Food Services Assistant to join our Rockhampton team in a permanent full-time position. We are seeking a flexible team member who is available to work Monday to Friday, with shifts rostered between 6:00am and 4:00pm. This is a fantastic opportunity for someone who is passionate about customer service, teamwork and making a meaningful difference in the patient experience.

In this rewarding role, you will play an important part in delivering a safe, efficient and high-quality meal service to our patients, helping to support the exceptional care and hospitality Mater is known for. Working as part of a supportive team, you will assist in ensuring patients receive nutritious meals while enjoying a positive dining experience throughout their stay.

Salary range: $32.82 - $35.39 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

As a Food Service Assistant, you will be responsible for performing food services tasks, within the kitchen as directed by the Team Leader Operations including good receipting, food preparation, product stocking and rotating, food packaging, kitchen and equipment cleaning and disposal of kitchen waste. Additionally, you will contribute to maintaining equipment, and upholding health and safety protocols. Some of their duties are:

• Clean, sanitise and assemble cooking equipment as required and complete cleaning tasks as directed by the Head Chef.
• Perform cryovac packaging and sealing ensuring all trays are correctly packed and vacuum sealed as required.
• Assist in the receipt of goods arriving at Mercy Food Services.
• Stack food bank shelves ensuring all product is correctly stacked and rotated using the ‘First-In-First-Out’ system.
• As required, assist prepare food products as per Food Safety Programme as directed including weighing and measuring daily production recipe ingredients in advance and placing all items onto production trolleys, advising Food Services Team Leader of any provisions not available for daily production.

About you

We are looking for a team-oriented, dependable individual with a passion for supporting patients through excellent service, who has:

• Availability to work any day of the week. This does not mean you will work all 7 days, however the ideal candidate would be readily available on any day (occasionally at short notice), as this role supports shift coverage on a permanent rotating roster.
• Completion of Food Safety & Hygiene Training.
• Prior kitchen hand experience in a commercial kitchen is an advantage but not essential
• An ability to achieve goals and objectives with minimal supervision.
• Sound communication and interpersonal skills.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #GETBETTERWITHMATER

Applications close Friday 18th September 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage. 

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.