Workplace Technology Analyst

Position overview

• 12-month max term, Full-time opportunity
• Organisation with an award-winning culture that values diversity and inclusion
• $93,958 - $100,657 per annum plus 12% superannuation

About us

We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.

Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.

We're committed to reconciliation and supporting the self-determined role for Traditional Owners/Custodians in water and land management.

The Role

We're looking for a customer-focused and technically capable Workplace Technology Analyst to join our Workplace Technology team.

This is an excellent opportunity for an IT support professional who enjoys solving problems, providing exceptional customer service, and working across a broad range of technologies in a collaborative environment.

The role is office-based, providing opportunity for strong collaboration, connection and teamwork.

Your key responsibilities

In this role you will:

• Provide first-level support for incidents and service requests, resolving issues when possible and escalating as required
• Deliver exceptional customer service through both remote and face-to-face support channels
• Troubleshoot issues relating to Microsoft 365, Windows operating systems, hardware and peripherals
• Provide practical advice, guidance and basic training
• Manage and coordinate high-severity incidents
• Liaise with external vendors and support providers
• Contribute to internal knowledge management and continuous improvement initiatives

What we're looking for

You are a customer-focused IT professional who enjoys working in a fast-paced environment and takes pride in delivering high-quality support experiences. You communicate effectively with people of all technical abilities and enjoy solving problems collaboratively.

You will bring:

• Tertiary qualifications in Information Technology or a related discipline
• Previous experience working within a service desk or IT support environment
• Strong experience supporting Microsoft Windows 10/11 environments
• Advanced troubleshooting experience across Microsoft 365 environment, including administration, desktop applications, SharePoint and OneDrive permissions and more
• Experience troubleshooting hardware, peripherals and end-user devices
• Experience working within Active Directory and Azure environments
• Strong organisational skills with a high attention to detail and the ability to manage competing priorities
• A customer-focused approach and the ability to work effectively both independently and as part of a team

To view the full position description, click HERE.

Why Yarra Valley Water?

We celebrate and encourage new thinking at every level. Creating opportunities for you to grow - both professionally, and personally. When you flourish, we all do.

• $93,958 - $100,657 per annum plus 12% superannuation
• Free and secure on-site parking with on-site café at our Mitcham office.
• 15 days paid personal leave, which can be used for caring, illness, wellbeing and mental health needs.
• 5 days paid reproductive leave which can be used for experiencing symptoms or undergoing procedures associated with issues such as menopause, menstruation, endometriosis, PCOS, prostate health, or IVF.
• Request to swap certain public holidays for another day of paid leave.

To read more about our benefits and culture, read our employee handbook HERE.

Did you know?

Research shows that men apply to jobs when they meet an average of 60% of the criteria, while women and other marginalised people tend to only apply when they meet all of them. So, if you think you have what it takes, but don't necessarily tick every box, please apply or get in touch. We'd love to have a chat and see if you could be a great fit.

How to apply

Applications should include a supporting Cover Letter and Resume.

Closing date: Monday 24th August 2026

Please note that this ad may be closed prior to the closing date if application volumes are exceeded.

This position is available for Yarra Valley Water employees and external applicants.

We welcome applications from everyone, including Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and young job seekers, members of the LGBTIQA+ community and people of all cultural backgrounds.

If you need this information in an accessible format or would like to discuss reasonable adjustments during the recruitment process. Please call 03 •••• •599 or email ••••@yvw.com.au.

If you need any help with the application process or would like to discuss the recruitment process, please contact us via email ••••@yvw.com.au.

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks, if required for the position. This may also include a Police Check or AusCheck, where an offer will be subject to a satisfactory outcome of these checks.

Yarra Valley Water is recognised by Australian Disability Network as a Disability Confident Recruiter employer.