Duty Manager

DUTY MANAGER | CASUAL | EYRE HOTEL WHYALLA

Hello, thanks for stopping by — we’re excited to hear from you!

Love late nights, leading from the front, and thriving in a fast-paced venue?

The Eyre Hotel is searching for an experienced Casual Duty Manager to help lead the team across busy evening and night trade in one of Whyalla’s most iconic hospitality venues.

Operating 365 days a year with a bustling front bar, gaming lounge, bistro, accommodation, and late-night trade, this is a hands-on leadership role for someone who can stay calm under pressure, back their team, and deliver exceptional customer experiences every shift.

WHY YOU’LL LOVE IT

• Join a respected South Australian hospitality group with genuine career pathways

• Work in a high-energy venue where no two shifts are the same

• Be supported by experienced leaders and a strong operations team

• Develop your leadership skills across gaming, bar, food service, and hotel operations

• Competitive hourly rates with applicable penalties and late-night allowances

• Be part of a team that values professionalism, accountability, and community

ABOUT YOU

You’re a natural leader who enjoys being on the floor, supporting your team, and creating a venue atmosphere customers want to come back to.

You’ll ideally bring:

• Previous hospitality leadership experience

• Strong background in bar, gaming, restaurant, or hotel operations

• Confidence leading teams during busy services

• Excellent problem-solving and decision-making skills

• Strong communication and customer service abilities

• High attention to detail and operational awareness

• Reliability and availability for evenings, weekends, and late-night finishes

• A calm, professional approach under pressure

• Initiative, accountability, and a hands-on attitude

THE NON-NEGOTIABLES

You must have:

• Current RSA Certificate

• Current RSG/Basic Gaming Certificate

• RP Badge

• TAB accreditation (preferred)

• Australian working rights

• Availability across evenings, weekends, and public holidays

ABOUT THE JOB

As a Duty Manager, you’ll play a key role in leading shifts and ensuring the venue operates smoothly, safely, and professionally.

Your responsibilities will include:

• Leading the venue team during evening and late-night trade

• Supporting bar, gaming, food service, and customer operations

• Delivering exceptional customer service and resolving issues professionally

• Supervising staff performance and providing on-shift coaching

• Managing gaming compliance and RSA requirements

• Cash handling, till balancing, and venue security procedures

• Monitoring presentation, cleanliness, and service standards

• Supporting stock control and operational procedures

• Creating a positive, productive, and team-focused work environment

ABOUT US

At Matthews Hospitality, we believe where making others feel good, feels great.

We’re proud to create venues that bring communities together while building teams that support, develop, and empower one another to succeed.

If you’re passionate about hospitality leadership and ready to make an impact, we’d love to hear from you.

APPLY NOW & NEXT STEPS

Please have your current resume ready and complete all application questions via the application process.

Shortlisted applicants will be contacted for a phone interview.

Applicants must live locally to Whyalla or be planning to relocate and hold valid Australian working rights.