Night Manager

Crystalbrook Kingsley is elegant, sophisticated and deeply connected to the cultural heart of Newcastle.

Transformed from the city’s former Council Administration Centre into a 130-room five-star hotel, Kingsley honours its heritage while embracing a bold new chapter. With a signature rooftop bar and restaurant, lobby bar and café, and private meeting spaces, the hotel brings together refined design, thoughtful hospitality and memorable guest experiences.

Moments from City Hall, Civic Theatre, Newcastle Art Gallery and the War Memorial, Crystalbrook Kingsley celebrates the stories of the city — what has been, what is now and what is still to come.

As our Night Manager, you will be the hotel’s Manager on Duty, leading overnight operations and ensuring a seamless guest experience. You will provide hands-on leadership, oversee the night audit process, maintain safety and security, and support the smooth running of the hotel throughout the night.

Key Responsiblities include:

• Lead all overnight hotel operations and act as the primary point of contact for guests and team members
• Deliver exceptional guest service, proactively resolving guest concerns and creating memorable experiences
• Maintain a visible management presence and support VIP, repeat and long-stay guests
• Lead, coach and support overnight team members, ensuring service, presentation and operational standards are met
• Complete night audit, financial reconciliations and reporting accurately and on time
• Monitor compliance with hotel policies, procedures, security and safety requirements
• Liaise with departments to ensure effective communication and a seamless guest experience
• Protect hotel assets, monitor cash handling processes and identify operational improvements
• Respond to incidents, emergencies and overnight operational matters as required

About you:

• Previous experience in a Night Manager, Duty Manager or Front Office leadership role within hospitality
• Strong knowledge of hotel operations, guest service and night audit procedures
• Experience using Opera PMS and Microsoft Office
• Excellent communication, problem-solving and decision-making skills
• Ability to work independently and lead a team in a fast-paced environment
• Strong attention to detail, financial acumen and organisational skills
• Availability to work a rotating roster including overnight shifts, weekends and public holidays
• Proactive approach with the ability to anticipate guest needs and deliver exceptional service

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.