Wellness & Social Support Administrator

Make a real difference in your community

We are seeking an organised and welcoming administrator to help clients, carers and visitors feel supported from their first interaction with our Social Support Groups program.

As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About The Role

As the Wellness and Social Support Administrator, you’ll provide reception, client intake and administrative support to our Social Support Groups program. You’ll help maintain accurate client records while contributing to a friendly, responsive and well-organised service.

Your Responsibilities Will Include

Welcoming clients, carers and visitors and responding to enquiries Managing calls, appointments, room bookings and general front-desk activities Supporting client intake and referrals, including through My Aged Care Maintaining accurate client information and records in systems such as TrakCare Preparing correspondence and completing data entry, filing and invoicing tasks Providing general administrative support to the Social Support Groups team Maintaining SharePoint content and supporting service quality activities

About You

You’ll be a capable and organised administrator who enjoys helping people and can manage competing tasks with care, accuracy and discretion.

To Be Successful, You’ll Bring

A relevant administrative qualification or equivalent experience Experience providing reception and administrative support Strong verbal and written communication skills Accurate data-entry skills and excellent attention to detail Confidence using word-processing, database and client-management systems The ability to work independently and collaboratively Strong organisational skills and the ability to prioritise varied tasks A commitment to protecting client privacy and confidentiality

Desirable

Experience working in community health, medical, dental or a similar service environment A current Victorian driver’s licence

Why join BHN?

Flexible work arrangements to support work-life balance Salary packaging benefits to increase your take-home pay Professional development and learning opportunities A collaborative and supportive team culture The opportunity to make a meaningful impact every day

Apply now

Apply with your resume and cover letter describing why you’d like to join the team and how your experience aligns with the role. Applications will be assessed as received, so early applications are encouraged.

For enquiries, please contact Jodie Lloyd, Team Leader Wellness & Social Support on jlloyd@bhn.org.au.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks include reference checks, a National Police Check, Working with Children Check, Aged Care Worker Banning Order Check and evidence of the right to work in Australia.

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