Client Success Manager

About Us:

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we’re a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

The Role:

As our Client Success Manager, you’ll play a pivotal role in growing and retaining our valued member base by building strong relationships with employer partners. You’ll be the key link between our internal teams and external stakeholders, ensuring smooth processes, effective communication, and exceptional service delivery.

What you’ll do:

• Manage a portfolio of clients from large enterprises across ANZ
• Achieve member growth targets and through strategic planning
• Build a strong referral network and explore new opportunities for acquisition
• Develop and manage trusted, long-term relationships with key employer  stakeholders, working together to explore new opportunities to increase Fitness Passport’s footprint within their organisation
• Conduct regular check-ins, business reviews, and performance updates to ensure alignment with client objectives
• Plan and deliver employee engagement campaigns with your clients — strategic communications, on-site activations and digital campaigns that build awareness and drive sign-ups
• Strong commercial judgement, with the ability to prioritise effectively and focus your time where it will have the greatest impact
• Act as a strategic advisor, providing data-driven recommendations to improve membership engagement and satisfaction

About You:

We’re seeking a confident, proactive professional who brings a solutions-focused approach to every interaction. You will have:

• 2-5 years in strategic account management within medium to large enterprises.
• Demonstrated success in achieving growth targets
• Exceptional verbal and written communication with the ability to influence executive level stakeholders
• Strong stakeholder engagement and relationship-building skills
• Confidence navigating complex client landscapes — multiple stakeholders, competing priorities and differing policy guardrails — with the judgement to flex your approach and still hit your targets
• Ability to take initiative to identify issues early and implement practical, client-centric solutions.
• High attention to detail with a proactive approach to customer service
• Team-oriented mindset with a drive to exceed expectations
• Strong understanding of industries and trends for membership sign ups

What You’ll Love:

At Fitness Passport, we’re not just about providing access to great gyms and wellness facilities — we’ve also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

We don’t just talk about wellness – we live it! Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.

Here’s what’s waiting for you:

✅ Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer

🌿 3 paid well-being days per year – because rest and recharge matter

🏡 Hybrid & flexible work – our Sydney-based team enjoys three days a week in our new head office

💻 Generous WFH allowance to support our hybrid model

🏋️‍♂️ Ongoing wellness perks – think fitness challenges, guest speakers, and more

👶 Paid parental leave to support you and your family

🧠 Mental health support through Clear Head & our Employee Assistance Program

🏆 Rewards & recognition – Earn Hero Points and get rewarded for your impact!

🎉 Regular social events to stay connected and celebrate wins

How to Apply:

Click ‘Apply’ and you’ll be directed to Jobs by Employment Hero. If you don’t already have an account, simply sign up with your email address. It only takes 2 minutes to submit your application. If it’s a match, our Talent Team will be in touch for a quick screening call.

We can’t wait to meet you!