Customer Experience Consultant

About Us

Paywise is undergoing significant growth, presenting an outstanding opportunity to join our organisation at an exciting stage. As a Night Shift Customer Experience Consultant, you will serve as the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role, you will be instrumental in providing high-quality service and effectively assisting customers as they navigate our range of benefit offerings.

Our collaborative culture energises our team, fostering engagement and a shared commitment to our ambitious growth objectives.

Are you ready to begin a rewarding career and contribute to something exceptional?

What We Offer

• Modern Melbourne office  
• Award penalty rates for night shift, competitive salary + superannuation   
• Night shifts are worked remotely, under a work from home arrangement with shift times from 10:00pm to 6:30am.
• Opportunity to work a 9-day fortnight, promoting better work-life balance.
• Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us  
• Career development opportunities in a fast-expanding organisation        
• Competitive employee benefits, including salary packaging (we practice what we preach)        
• Ongoing training and development to build both your operational and customer skills   
• Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family  
• A supportive, collaborative culture where people are celebrated 

About the Opportunity

The Customer Experience (CX) team, based in Melbourne CBD, is actively seeking a night shift Customer Experience Consultant. The first 1-2 months involve day shifts for training purposes. Reporting to the Night Shift Team Leader, your primary responsibilities will include:

• Managing client interactions via phone, live chat, and email.
• Establishing new salary packaging accounts.
• Administering ongoing amendments to salary packaging arrangements.
• Participating in quality assurance projects.

About You

• Key skills, experience, and qualifications:
• Previous experience in the salary packaging industry is highly regarded but not essential.
• Prior contact centre experience is advantageous.
• Demonstrated motivation and passion for delivering customer service excellence.
• Strong written and verbal communication skills..
• Effective time management abilities.
• Experience in fast-paced customer service environments is valued.

Next Steps

We are committed to building a diverse and inclusive workplace. We encourage candidates from diverse backgrounds to apply and join our team at Paywise. Apply now!