Service Delivery Manager - VIC / SA

• Newly created leadership role with a growing global organisation
• Utilise your trade/technical background and proven leadership capabilities
• Melbourne base with VIC/SA focus – rewarding salary package + bonus + car!

 

The Team

 

Our diverse Services business provides 24/7 servicing for: hospitals, utilities, data centres, support for the resources sector and just about everything in-between.   Our Schneider Electric portfolio covers UPS, critical cooling equipment, LV/MV switchgear, transformers, substation monitoring as well as a wide range of ancillary equipment. We enable owners, end users and custodians to minimise breakdowns, increase reliability, efficiency and safety while reducing costs and simplifying operations.

 

The Opportunity

Our Services team is growing and with growth comes opportunity. We are currently seeking an experienced Service Delivery Manager to be join our VIC/SA team. Based in Melbourne, you will bring your proven leadership experience and technical knowledge to lead others across our Secure Power (think Uninterruptible Power Supply, Batteries etc.), Power Systems (Switchgear, Circuit Breakers etc.) and Cooling teams.

You will get the opportunity to lead a passionate team of specialist Service Representatives who are “Wired Differently”. They get up early, travel far and tackle the toughest problems on the fly. They thrive on independence, problem-solving and making a real impact – every single day.

Key responsibilities will see you:

• Utilising your skills and experience to lead a team of Service Representatives across our growing Victorian and South Australian operations
• Managing team performance, development and ensuring that resources are utilised in a way that enhances delivery as you utilise Schneider tools and adhere to set processes
• Frequently interacting with our Customers, focusing on account management and the development of new business opportunities within a market that is full of opportunity
• Collaborating with a variety of key stakeholders to drive Customer outcomes and ensure ongoing growth and success across a variety of emerging markets
• Playing a key technical role and acting as a role model when it comes to best practice across; systems, internal processes and the utilisation of tools that support a digitally focused organisation
• Providing regular reporting and insights in relation to; project status, business performance, financials and other key metrics
• Contributing to workforce planning, the management of Subcontractor resources, involvement in special projects and leading other proactive business improvement initiatives
• Role modelling HSE, Quality and committed to nurturing future talent through our Apprentices and the broader development of your team

Our ideal candidate will possess:

• Relevant tertiary qualifications (Electrician or similar Technical Trade) coupled with proven experience in a similar leadership position
• Proven leadership capabilities and experienced in managing technical resources, ideally within a similar organisation/market (Services, Maintenance etc.)
• Well-developed project management skills and demonstrated experience across operational delivery in support of diverse technical projects and related Customers
• Intermediate IT skills, confident in your proven ability to leverage data to shape decisions, generate reports and provide specialist commentary when required
• Well-developed problem-solving abilities, strong on the technical but also someone who can achieve outcomes through people within a high-tempo environment
• Those with additional qualifications (Project Management, Engineering etc.) will be viewed favourably

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Apply Now!

Benefits of Working for Schneider Electric
 

The list is long but importantly we offer a competitive salary package, access to our employee share plan and a wife range of employee benefits that you would expect. Beyond this we have a truly flexible approach to work with opportunities to work remotely, on-site at various Customer locations or in our various facilities.

 

Additionally, we offer all our employees a chance to build your career within our global organisation. With our game changing ‘Career Hub’ you have the opportunity to; work on global projects, explore future roles or establish a mentorship to grow your skills. The opportunities are at your fingertips.
 

• Flex@Work – a proactive, supportive and inclusive approach to flexible work options
• FREE access to Coursera – online University to support your ongoing development
• Fitness Passport – focus on your health and wellbeing
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