Waste Customer Experience Officer

Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

• 2 x casual positions available
• Salary $73465.39 + Superannuation (pro rata)
• Make a difference to our sustainable future while working in community-based role in a centrally located position
• Closing date: 11 September 2026

Be part of an exciting, sustainable future for the City of Monash. As a key member of our wider Sustainable Monash team, your work will help to keep Monash clean and tidy, maximise our resource recovery efforts and support the community and Council to adapt to a changing climate through sustainable practices and education.

About the position:

Our Waste Customer Experience Officers collect and receipt payments for waste disposal at our Recycling and Waste Centre, measure and assess waste volumes and types, encourage the recovery and recycling of material and provide service excellence to the Monash community and Council team members. Additionally, the role may focus on administrative tasks and project-based field work, such as bin audits.

Skills and experience:

• A certificate level qualification and/or previous experience in direct customer service
• Previous experience in cashiering and processing of payments
• Previous experience working in an administrative environment with strong customer relations and a teamwork focus

Benefits:

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Training and development opportunities

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close 11 September 2026 at 11:55pm. We may commence shortlisting and close applications prior to the closing date, so we encourage interested candidates to apply early.

If you would like to discuss this role further or you have any enquiries, please contact Brad Petryczkowycz on 9513 3769 or at ***************@monash.vic.gov.au

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email ******@monash.vic.gov.au

We are committed to being a child safe organisation where safeguarding is everyone's responsibility. We foster a safe, inclusive community for all children and young people, with zero tolerance for child-related harm.

Waste Customer Experience Officer (Casual) - Final version - 26 August 2026.pdf