Medical Receptionist - Coffs Harbour

The Organisation

Galambila Aboriginal Corporation trading as Galambila Aboriginal Health Service is an Aboriginal Community Controlled Health Service located in Coffs Harbour, NSW. Galambila is a leading provider of high quality, culturally relevant, comprehensive primary health and related care services. Galambila serves the Aboriginal communities of Coffs Harbour, Urunga, Bellingen and Woolgoolga.

Important Information

Galambila is an equal opportunity employer and all applications for vacancies are based on merit. Galambila Aboriginal Health Service considers that being Australian Aboriginal is a genuine occupational qualification under s.14 of the Anti-Discrimination Act 1977 NSW – the successful applicant will need to provide documentation that they are recognised by the Aboriginal Community as being of Aboriginal descent. Applicants must be Australian citizens or permanent residents or have legal entitlement to work in Australia.

Galambila provides a smoke-free work environment and promotes a no-smoking culture for staff where they are encouraged and supported not to smoke. Smoking is not permitted at any time in the buildings of the workplace or vehicles of Galambila.

• Pay structure: Galambila General Enterprise Agreement 2017
• Annual Salary: ADM2 – ADM3 depending on experience
• Hours per week: 32

Summary:

We are seeking a highly organised and detail-oriented Medical Receptionist to join our team. The ideal candidate will be responsible for greeting patients, scheduling appointments, managing patient records, and providing excellent customer service. The Medical Receptionist will be the first point of contact for patients and will play a critical role in ensuring a positive patient experience.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner
• Schedule appointments and manage patient records
• Answer phone calls and respond to patient inquiries
• Maintain a clean and organized reception area
• Assist with administrative tasks as needed
• Upholding the dignity and rights of clients, carers and families while respecting privacy and confidentiality at all times.
• Provide general administrative and quality customer service duties in the support and management of Galambila Aboriginal Health
• Service Including:greeting patients while displaying a professional, friendly, and helpful manner;
• Registering incoming/outgoing mail;
• Keeping the reception area and waiting room clean and tidy;
• Maintaining and ordering of stock including stationery and non-medical consumables; and
• Managing the weekly computer backup.
• Identify and raise any complaints or concerns from clients, visitors, or staff with the Team Leader or Practice Manager and assist in improving client services for the provision of a safe, supporting, caring and nurturing environment for clients, visitors and employees.
• Understand and be aware of relevant legislation and workplace policies and procedures as they relate to Client care such as Privacy Act and Workplace Health and Safety.

Qualifications:

There are no mandatory qualifications for this position, however, the following qualification (or equivalent) is highly regarded:

• Certificate IV or Diploma in Business Administration
• Certificate III Medical Reception
• Diploma of Practice Management’
• Previous experience in a medical office or customer service role preferred
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and electronic medical records systems

Desirable

1. Demonstrated knowledge and understanding of the Medicare claims process.

2. Demonstrated knowledge and understanding of Medical Software.

Licence

1. Current ‘C’ Class driver’s licence is mandatory for this role.

Child Protection Responsibilities

• Be familiar with and adhere to legislation in relation to Child Protection and comply with NSW Health Frontline Procedures for the Protection of Children and Young People; and
• Attend training in Child Protection as required.

Continuous Quality Improvement responsibilities

It is the responsibility of each staff member to be aware of the contents of the policy and procedures manuals and work within the principles contained therein.

Each staff members is expected to be committed to quality service and to participate in activities to enhance continuous quality improvements in the workplace.

Non Smoking Policy

Galambila provides a smoke-free work environment and promotes a no-smoking culture for staff where they are encouraged and supported not to smoke.

Documentary identification required

Successful applicants will be required to provide the following documentation:

• Working with Children Check verification or application number;
• Proof of identity (such as Birth Certificate, Drivers Licence, Proof of Age Card, or Passport); and
• Confirmation of recognition of being of Aboriginal and/or Torres Strait Islander descent from an incorporated Aboriginal and/or Torres Strait Islander Organisation.

next steps

For further information or inquiries please call Jen Blackburn (HR).

Email enquiries to HRGalambila@galambila.org.au using the subject line: Medical Receptionist - Coffs Harbour enquiry via EthicalJobs

Late applications will not be considered for interview.

Applications must be received on or before 5pm on the closing date.

Early applications are encouraged as we reserve the right to close the job if suitable applicants are identified.

A position description is attached.