Overnight Front Office Supervisor

• Supervise the overnight front office, and wider hotel operation, supporting them with general operational tasks.  
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations. 
• Assist late arrival guests and early departing guests through the overnight check in and departure process. 
• Manage and coordinate daily reports.
• Manage hand overs between departments. 
• Build and strengthen relationships with existing and new customers to enable future bookings. 
• Take guest reservations and perform cash handling & credit card responsibilities. 
• Oversee service standards whilst identifying and implementing improvement initiatives. 
• Be a cultural innovator by providing motivation and support to our overnight front office staff.   
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

Our Benefits: 

• Exclusive global staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Weekly staff meals. 
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend.  
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness.  
   

AC Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!