Client Administration Officer

About the role

The Client Administration Officer is responsible for the administration of client records and service delivery records across ANFE Community Care's programs and services. Working between 25 - 30 hours per week, over 5 days, the role ensures high-quality, person-centred services are delivered in line with funding requirements, organisational policies, and relevant aged care and disability legislation. The Client Administration Officer acts as a key link between clients, families, staff, volunteers, external stakeholders and management, ensuring programs are responsive, compliant, sustainable and aligned with ANFE Community Care's strategic objectives.

Key responsibilities

• Undertake client intake, assessment, service placement and review processes

• Ensure services are delivered in accordance with Aged Care Act, CHSP Guidelines and/or NDIS Practice Standards (if applicable)

• Monitor program capacity, service utilisation and waitlists

• Identify training needs in collaboration with management

• Promote a positive, accountable and values-driven workplace culture

• Maintain accurate and timely documentation, reporting and data entry

• Participate in audits (internal and external) and quality reviews

• Contribute to incident management, complaints handling and risk mitigation processes

• Build and maintain relationships with clients, families, health professionals and community organisations

About you

• Strong organisational and coordination skills

• Experience in compliance, reporting and quality systems

• Excellent interpersonal and communication skills and the ability to work in a team environment

• Friendly and approachable customer service skills, demonstrating patience and responsiveness

• Sensitivity and integrity in dealing with confidential and complex matters

• Sound computer literacy skills, including knowledge of Excel and Word

• Sound writing skills for reporting and accountability

• Initiative and sound judgement

• High levels of attention to detail and accuracy

• Supervisory or team leader experience

• Relevant experience or qualification in Community Services, Health, Disability, Aged Care or related field

• Minimum 3–5 years' experience in community care or human services

• Demonstrated knowledge of aged care and/or disability funding frameworks

• Current driver's licence

• Current acceptable Department of Human Services (DHS) clearance

• Ability to converse in Italian (highly regarded)