Canberra Airport - Customer Service Officer

Introduction:
With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.

How we support you
We'll support your growth with ongoing career training and development through our in-house programs, and you'll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.

Description:
About the Job:
As a Customer Service Officer, you’ll be the first point of contact for passengers, providing seamless check-in and boarding experiences. This role requires someone who can stay calm under pressure, adapt quickly, and deliver solutions with a positive attitude.

Your work will include:

• Assisting passengers with check-in, boarding passes, and baggage
• Providing support to passengers with special assistance needs
• Directing passengers safely to gates and boarding areas
• Handling missing baggage enquiries and basic admin tasks
• Representing the airline and Star to the highest standard

We’re looking for someone who is resilient and adaptable, with strong communication skills and a natural ability to solve problems. You’ll need to remain calm in busy situations, work well in a team, and bring a professional and empathetic approach to every interaction.

Skills and Experiences:

• A valid Aviation Security Identification Card (ASIC) - or ability to obtain one
• Experience with Aviation/Airline industry – desirable
• A valid drivers license to commute to work
• Ability to perform all duties at a high standard of customer service
• Caring approach to dealing with people
• Clear communication and good interpersonal skills
• Excellent organisation and time management skills
• Strong ability to multi-task, priorities and meet deadlines
• Customer focus to deliver exceptional service
• Ability to adapt to changing priorities and situations
• Able to work well in a fast-paced team environment
• Highly personable and able to communicate and influence a diverse range of stakeholders
• Manual Handling procedures
• Conflict resolution skills
• Proficient in report writing, in plain and clear English
• Intermediate skills for Microsoft Office Suite
• Awareness of the importance in achieving on time performance goals in an efficient and safe manner
• Alignment with our company Values (Safety, Accountability, Customer Service, Innovation, Teamwork

Due to the high volume of applications, only those that are progressed to the next stage of the recruitment process will be contacted.

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