Administrative Officer

Creating a brighter future for life in the Tropics and beyond through education and research that makes a difference locally and globally, James Cook University (JCU) is seeking an Administrative Officer to join our team.

• Based at our Bebegu Yumba campus in Townsville.
• Full-time, continuing opportunity | 36.25 hours per week.
• HEWL 5: $78,740 - $89,310 p.a. + up to 17% super and other employee benefits.

WHAT YOU CAN ACCOMPLISH IN THE ROLE

As an Administrative Officer, you will play a key role in supporting Colleges across James Cook University by delivering high-quality administrative, organisational and customer service support. Working in a fast-paced environment, you will contribute to the efficient delivery of services, ensuring activities are completed in accordance with University policies, procedures and systems.

Key responsibilities include:

• Coordinating and scheduling internal and external meetings and events
• Providing administrative support to Executive Team members and broader College operations
• Organising travel and accommodation arrangements
• Coordinating recruitment activities, including arranging interviews
• Drafting and preparing a range of communications and correspondence
• Liaising with staff, students, clients and key stakeholders
• Reviewing, processing and finalising ServiceNow requests
• Managing documentation and maintaining accurate records and databases

WHAT YOU WILL BRING TO THE ROLE

You are a highly organised administrative professional with excellent customer service skills and the ability to manage competing priorities. You have experience supporting senior staff or executive teams and are confident working across a range of systems and processes.

You will also demonstrate:

• Experience providing high-quality administrative support in a busy environment
• Strong customer service skills with the ability to manage high volumes of enquiries via phone and email
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and computerised systems and databases
• Strong time management and organisational skills with the ability to meet deadlines
• High attention to detail and accuracy
• The ability to build positive relationships with people from diverse backgrounds
• A collaborative approach while also being able to work independently

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave
• A range of flexible working options
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses

HOW TO APPLY

Click the Apply button to be redirected to the JCU Careers Page and complete the following steps:

1. Complete the online application form.
2. Upload your current resume.
3. Submit a cover letter outlining your relevant experience and how your skills and capabilities will contribute to your success in the role.

Applications close Friday, 4th September at 11:55 PM AEST.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process has been finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

James Cook University encourages people from all backgrounds who meet the role requirements to apply. We value and celebrate the diversity of our community and are committed to providing a safe, inclusive and welcoming learning and working environment.