Guest Experience Expert

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent, opportunity awaits.

Position Summary:

• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries, engage and inspire guests through each guest experience
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
• Support your Front Office team with general operational tasks 
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Assign rooms according to guest requests and preferences whenever possible
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure
• Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning.
• Ensure all guest’s requirements and requests are anticipated and completed in a timely manner
• Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manne
• Securely park guest cars, deliver bags and amenities in accordance with the hotel policies
• Support your front office team in general operational tasks
• Escort guests to their rooms and explain all features & hotel offerings
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits: 

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends 
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month 
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group 
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program 
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend 
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness