Assistant Account Manager -12 months fixed term

About Us
At EBM Group, we believe that when good people come first, great things happen. Celebrating our 50th year in 2025, we are one of Australia’s leading privately owned insurance and risk management organisations, providing broking, underwriting, and risk solutions for businesses and individuals nationwide.

Our vision is simple: To make every relationship count. That is why everything we do - from EBM Insurance & Risk and EBM RentCover to CoverLink and EBM CoverLink - is grounded in care, expertise, and integrity. We put people first, building trust, enhancing connection, and helping Australians protect what matters most.

Join us and be part of a team where human values, optimism, and relationships come first. Because when you thrive, so do the people and communities we serve.

Your Opportunity:
Working closely with an Account Manager, the successful candidate will assist with the day to day management of a well-established and growing financial lines binder portfolio.  There’s real work to be done in:

• Providing general administrative and broking support.
• Ensuring enquiries, quotations, renewals and policy administration is handled efficiently and accurately.
• Reviewing, processing and recording of claims.
• Ensuring all documentation and processes comply with internal procedures, regulatory requirements and binder authorities.

About You:
You'll be looking for a unique opportunity in a people focused company.  As an enthusiastic team player who understands the power of exceptional client service, you’ll:

• Possess experience in either insurance broking or claims and be looking for a step up.
• Ideally have some knowledge of financial lines or professional indemnity but this is not essential.
• Demonstrate the ability to learn quickly, ask questions and see the bigger picture.
• Be a team player and motivated to contribute directly to the achievement of KPIs impacting client service commitments, revenue and client satisfaction.
• Possess well developed problem-solving abilities and be eager to use your initiative to ensure the efficient running and growth of the portfolio.
• Offer great organisational skills so you can juggle multiple priorities.
• Display excellent communication skills allowing effective engagement with different stakeholders.
• Possibly be Tier 1/2 qualified

In Return
EBM values our team members and offers generous benefits that make EBM a great place to work. 

Health and Wellbeing

• Access to EBM's Employee Assistance Program that provides anonymous counselling services to all team members. 
• Flexible working arrangements to help you achieve balance between work and personal commitments.
• Access to leave such as ‘Me Day’, Pet Leave and purchased leave.
• Free annual Flu vaccinations
• Body and Mind Allowance providing financial support towards your chosen fitness and activities.

Social and Community

• EBM recognises the incredible achievements of our team members with a ‘Values’ award program to celebrate those who stand out for exhibiting our values. 
• EBM provides opportunities for you to participate in charity events and programs that support our local communities.
• The EBM Social Club hosts a range of extra fun events throughout the year.

Discounts and Other Benefits

• Our Salary Continuance Cover provides a valuable financial safety net to team members and their families in the event you are unable to work due to illness or injury. 
• Discounts on your personal insurances.  
• Referral rewards for team members who successfully refer people to roles at EBM.

How to Apply
If you want to be part of a values driven, supportive and friendly work environment, please click on the Apply Now button and attach your covering letter and resume. Applicants must have unrestricted working rights in Australia to apply for this role. For further information please contact Tania Rogers on 0472 512 ***.