Guest Experience Associate

• Welcoming guests on arrival and providing assistance throughout their stay with a friendly and professional attitude.
• Assist guests with directions, hotel facilities, local attractions, transportation, and special requests.
• Monitor lobby areas to ensure cleanliness, organisation, and a pleasant and welcoming atmosphere.
• Coordinate with Front Desk, Housekeeping, Food & Beverage and other departments to meet guest needs.
• Assist with orders and serve food & beverage in the lobby and other outlets.
• Support with guest check-in and check-out processes when required.

• Experience in hospitality, customer service, or guest relations in hotels

• Food and Beverage experience, including bar and barista skills.

• Excellent communication and interpersonal skills.

• Professional appearance and positive attitude.

• Strong problem-solving and conflict-resolution abilities.

• Local Canberra attraction, events and tourism knowledge is an advantage.

• Ability to work flexible hours, including weekends and holidays.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.