Online Warehouse Manager

About the role

You will own the day-to-day performance of Good Games Online's warehouse, leading the team across receiving, putaway, replenishment, inventory control, picking, packing, dispatch and returns. This is a hands-on role focused on safety, accuracy, speed, team capability and continuous improvement.

Key responsibilities

• Plan and lead daily workflow, rosters and labour to meet order, receiving and dispatch priorities.
• Ensure orders are picked, packed and shipped accurately and on time, including during new releases, promotions and peak periods.
• Own stock accuracy through disciplined receiving, putaway, replenishment, cycle counts, stocktakes and discrepancy resolution.
• Maintain clear, efficient processes across inbound, storage, fulfilment, returns, damaged stock and outbound handover.
• Lead, coach and develop the warehouse team, setting clear expectations for safety, quality, productivity and attendance.
• Track and improve operational KPIs including inventory accuracy, order errors, productivity and time to dispatch.
• Improve warehouse layout, workflows and system use as volumes and range grow.
• Work with ecommerce, procurement, customer service, finance, suppliers and carriers to resolve issues and deliver improvements.

About you

• Proven experience managing or supervising an ecommerce, retail or high-SKU warehouse.
• Strong people leadership and confidence setting expectations, coaching performance and remaining hands-on when needed.
• Strong knowledge of receiving, inventory control, pick-pack-dispatch, returns and stocktake processes.
• Comfortable using warehouse or inventory systems, spreadsheets and operational data to manage performance and solve root causes.
• Highly organised, calm under pressure and committed to accuracy, ownership and continuous improvement.
• Strong understanding of work health and safety and the discipline to maintain a clean, compliant operation.
• Experience managing ecommerce peaks, promotions or major product releases.
• Experience improving warehouse layouts, processes, systems or automation.
• A current forklift licence, first aid certification or other relevant warehouse qualifications.

About us

Founded in 2006, Good Games is Australia's largest tabletop gaming retailer, with 33 stores nationwide and a growing ecommerce operation. Our Milperra warehouse is the operational engine behind Good Games Online, shipping games and collectibles to customers across Australia.