Phone Sales Officer/Parts Interpreter

Company Description

JAS Auto Electrical Parts is a trusted supplier of quality auto electrical components, providing exceptional service and technical expertise to customers across the automotive, transport, agricultural and industrial sectors.

We are looking for a motivated and customer-focused Phone Sales Officer /Parts Interpreter to join our team. This is a hands-on role that combines customer service, phone sales, parts interpreting, counter sales and store operations.

If you enjoy helping customers, find the right solutions, have strong attention to detail and thrive in a fast-paced environment, we'd love to hear from you.

Job Description

As the first point of contact for many of our customers, you'll play a key role in delivering outstanding service while supporting the branch's sales and operational activities.

Your day-to-day responsibilities will include:

• Handling inbound phone sales enquiries and processing customer orders
• Identifying and interpreting automotive and auto electrical parts requirements
• Providing accurate pricing, product information and availability advice
• Assisting customers at the trade counter
• Building strong relationships with customers and supporting repeat business
• Following up quotations and sales opportunities
• Processing invoices, credits and returns (RMAs)
• Working closely with the Branch Manager and wider team to achieve branch sales targets

Qualifications

To be successful in this role, you will have:

• Previous experience in phone sales, internal sales or customer service
• Parts interpreting experience, preferably within automotive, auto electrical, truck or industrial products
• Strong communication and relationship-building skills
• Good computer skills and experience using sales or inventory systems
• Excellent attention to detail and accuracy
• A proactive, team-oriented attitude
• The ability to manage multiple tasks in a fast-paced environment

Highly Regarded

• Auto electrical or automotive industry experience
• Knowledge of alternators, starters, batteries, lighting or related products
• Warehousing or inventory experience
• Forklift licence (or willingness to obtain)

Additional Information

Why Join JAS Auto Electrical Parts?

JAS Auto Electrical Parts is a trusted supplier of auto electrical solutions and proudly part of the Bapcor Group, Australasia's leading provider of automotive aftermarket parts, accessories and services.

Joining JAS means becoming part of a well-established business backed by the strength, stability and career opportunities of one of the industry's most respected organisations.

What's in it for you?

• Competitive salary package
• Monday to Friday role - no weekend work
• Staff discounts across the Bapcor network
• Company uniform provided
• Supportive and knowledgeable team environment
• Ongoing training and development opportunities
• Long-term career growth within JAS and the wider Bapcor Group
• Stability of an established and growing ASX-listed business

At JAS and Bapcor, we live our values every day: We Give a Damn, We Are In It Together, We Get It Done, and We Do the Right Thing.