Patient Advocate (Medical Receptionist)

Next Practice Sydney is a state-of-the-art, multi-disciplinary medical practice that has disrupted the traditions of General Practice. We’re looking for a Patient Advocate (Medical Receptionist) of exceptional quality. Someone who is invested in going above and beyond, delivering emotionally intelligent customer service and patient care that aligns with our culture and values of creating a centre of excellence. 

The Patient Advocate’s core purpose is to efficiently and effectively perform administrative tasks within the clinic. It’s a hands-on role and essential to the successful running of the practice. Providing an optimal patient experience and the smooth operation of the Next Practice concept is essential.

Patient Advocates have a key responsibility to support the patient and the clinicians; the primary shared focus is to ensure that each patient receives seamless and supportive care with a focus on health outcomes.

Flexible hours available: Full-time or part-time options considered.

Key responsibilities

• Working as part of a team with the Practice Manager, you will ensure provision of exceptional support services to practitioners, nurses and patients.

• Balance managing the patient experience with completing important tasks that ensure smooth operation of the clinic, helping us maintain compliance, and grow our patient base.

• Manage the workflow of the waiting room including welcoming patients, telephone and email communication, invoicing and receipting and general administrative tasks.

• Access, coordinate and manage patient medical records with utmost confidentiality.

• Managing patient support, bookings and enquiries, patient triage, patient requests and appointment management.

• Ensuring patients feel welcome, offer assistance when required and ensure they feel valued and cared for.

Skills and experience

• Previous experience in a medical receptionist role (experience working in General Practice is highly regarded)

• Proficiency and familiarity with medical software and IT systems including Microsoft Office.

• Excellent communication, customer service, organisational and interpersonal skills.

• Pro-active problem solving, adaptable and action-oriented.

• Always courteous, professional and with a patient-focused approach

• An exceptional eye for detail

If you are dedicated to providing excellence and excited for the future of healthcare, then we would like to hear from you!

How to apply

Please click the ‘Apply’ button or contact Sasha Pirozzi via ••••@nextpracticehealth.com

Only shortlisted applicants will be contacted.