Sales/Colour Consultant

About the role

Floor Envy NQ is seeking an experienced, confident and customer focused Sales / Colour Consultant to assist our clients in selecting flooring and coating solutions for their homes, renovations and commercial projects. The Sales / Colour Consultant will be responsible for providing a professional and welcoming experience for clients from their initial enquiry through to product selection, booking and complete installation.

Key responsibilities

• Meet and greet clients in the showroom and provide friendly, professional customer service.
• Consult with clients to understand their flooring, colour, style and practical requirements.
• Develop and maintain extensive knowledge of Floor Envy NQ's flooring and coating products, including their features, benefits and suitable applications.
• Assist clients with flooring, coating, colour and product selections.
• Manage customer enquiries via telephone, email and in person.
• Take and coordinate client bookings, consultations and appointments.
• Prepare and process quotes, invoices and purchase orders using Xero.
• Maintain accurate customer and project information.
• Use Microsoft Office 365 for day-to-day administration and communication.
• Assist with social media content and customer engagement where required.

About you

• Minimum of five years' experience in a similar sales, showroom, colour consulting or customer service role.
• Hold a current driver's licence.
• Be reliable, honest and professional.
• Have excellent verbal and written communication skills.
• Be confident working with customers and providing advice and recommendations.
• Have strong computer skills and experience with Microsoft Office 365.
• Have a good working knowledge of social media, particularly Facebook and Instagram.
• Have experience using Xero Accounting for quotes, invoices and purchase orders.
• Be organised, self-motivated and capable of managing multiple clients and priorities.
• Have a genuine interest in flooring, interiors, colour and helping customers create spaces they love.

About us

Floor Envy NQ is a flooring and coating solutions provider serving clients for their homes, renovations and commercial projects.