Customer Service Attendant

Why Nyaal Banyul 

Operated by the Victorian Convention and Event Trust (VCET), this premier venue features a 1,000-seat theatre and 3,700 square meters of versatile event space, ready to host everything from community gatherings to major conferences and entertainment events. Located in a vibrant city known for its rich history, stunning waterfront, and thriving arts scene, Nyaal Banyul is a place where everyone is invited to share stories, connect, and celebrate special moments. 

About the role:

As a Customer Services Attendant, you will play a key role in creating exceptional experiences for visitors, patrons, delegates, and event organisers. You will be the friendly face of the venue, providing outstanding customer service, assisting with enquiries, and ensuring all guests receive prompt and professional support. Working in a dynamic event environment, you will maintain a strong awareness of safety and security, provide clear directions and assistance, manage cloakroom services, and help ensure the venue is presented to the highest standards. If you enjoy interacting with people, take pride in delivering exceptional service, and thrive in a fast-paced environment, this is the opportunity for you.

About you:

We're looking for individuals who are natural problem-solvers, with the confidence, empathy, and professionalism to deliver exceptional customer experiences. You'll have a proactive approach, a warm and welcoming manner, and enjoy engaging with people from diverse backgrounds. With strong situational and cultural awareness, you'll help create a safe, inclusive, and positive environment for all guests. If you take pride in your presentation, value the safety and security of customers, colleagues, and venue assets, and thrive in a customer-focused environment, we'd love to hear from you.

Our Culture  

At Nyaal Banyul, we honour diversity, inclusivity, and teamwork. We create a welcoming space where ideas are shared, communities thrive, and legacies are built. Our goal is to be the world’s most trusted partner in delivering impactful events.

Guided by unity, responsibility, and respect, we strive for excellence and shared success. We value collective success, collaboration, and continuous improvement. Our Gender Equality Action Plan promotes inclusivity, representation, and a positive culture.  

Why You’ll love it here

Joining our team means flexibility, growth, and support. Enjoy remote work options, career development, wellbeing initiatives, and special leave for life’s moments.

Plus, we're committed to your growth, wellbeing, and impact

• Career development – Access learning programs to grow and evolve.

• Wellbeing support – Enjoy counselling, Healthy Day leave, and financial coaching.

• Stay active – Get discounted gym access.

Ready to Apply?

Apply today with your CV.
Applications close on: Monday 14th September 2026

*Noting that candidates may be contacted earlier than the above-mentioned date.  

Acknowledgement of Country 

As operators of the future Nyaal Banyul Geelong Convention and Event Centre, we Acknowledge the Traditional Owners of Djilang (Geelong), the Wadawurrung people of the Kulin Nation. We pay respects to their Elders past and present, and thank them for gifting the venue its name, returning language to Country. Meaning ‘open your eyes to the hills’, once open, Nyaal Banyul will encourage visitors to the centre to look deeply and appreciate the landscapes and history of Wadawurrung Country.