Business Analyst

Job Description

Business Analyst (Retail, ERP, Supply Chain, eCommerce)

Permanent | National Australian Brand | Modern Product & Delivery Environment

If you’re a Business Analyst who thrives in fast‑moving, customer‑centric environments, where technology directly impacts Retail operations, supply chain, fulfilment, and digital experiences, this role will feel like home.

This business is currently modernising its Enterprise systems across eCommerce, Supply Chain, ERP, CRM, and Retail Operations, and we’re searching for a Technology‑savvy BA who can bring structure, clarity, and delivery discipline across these product domains.

You’ll work across Technology, and key business functions such as Retail Operations, Supply Chain & Logistics, Warehousing, Customer, and Digital, helping uplift BA practices and shaping how the business delivers change. You’ll join a collaborative BA team with strong knowledge transfer and work with a hands‑on leader, so if you enjoy being the connective tissue between commercial Retail operations, digital channels, and technology delivery, you’ll thrive here!

Retail, Supply Chain & eCommerce Initiatives

• Map and improve processes across Retail operations, supply chain & logistics, inventory, replenishment, fulfilment, order management, store operations, eCommerce, and customer experience.
• Work closely with SMEs to understand pain points in ERP, CRM, Enterprise Business Systems, and eCommerce platforms.
• Shape requirements that directly influence how products move, how customers buy, and how stores operate.

Requirements & Discovery

• Lead workshops and discovery sessions across multiple business units.
• Analyse current‑state processes and identify improvement opportunities.
• Produce high‑quality artefacts: BRD's, user stories, acceptance criteria, process flows, wireframes, data mapping • Break down features into clear, dev‑ready stories.

Solution Design & Technical Analysis

• Partner with Business Teams & SME's, Engineering and Architecture to validate feasibility.
• Define and document BRD's, functional specs, data flows, integration requirements, and API artefacts.
• Support API and integration design discussions across ERP, CRM, OMS, and eCommerce platforms.

Stakeholder Engagement & Communication

• Build strong relationships across national retail, supply chain, and digital teams.
• Translate technical concepts into business language (and vice versa).
• Support pipeline planning and capacity discussions with the Head of Delivery.

We're seeking BA's who bring experience working as a Business Analyst in Retail, Supply Chain, Logistics, eCommerce, or ERP/CRM‑heavy environments, so if this sounds like you, please feel free to apply and we'll be in touch.