Retail Customer Service Officer

• Join a stable, long-standing Australian company

• Supportive team environment with ongoing training

• Full-time opportunity with genuine career progression

THE OPPORTUNITY

An exciting opportunity is available for a Retail Customer Service Officer to join our team at Ormeau.

Working primarily with customers by phone and email, you will provide helpful, efficient service while supporting the accurate processing of online orders and placing orders on our 3PL to supply online orders. You will also work closely with our retail, manufacturing and dispatch teams to keep customers informed and ensure their orders progress smoothly.

You will work alongside our Retail Call Centre and will be required to answer inbound customer calls during peak times. This is a full-time position.

You will receive product and systems training, making this an excellent opportunity to build your industry knowledge and develop your career with a large Australian company.

RESPONSIBILITIES

• Respond to customer enquiries by phone and email

• Provide product, service, order and delivery information

• Process and accurately enter customer orders

• Build positive relationships with customers

• Communicate with retail, manufacturing and dispatch teams

• Provide general customer service and administrative support

• Develop your knowledge of Stratco products and services

• Participate in ongoing product, customer service and systems training

• Follow safety requirements and contribute to a safe working environment

ABOUT YOU

We are looking for someone who enjoys helping customers, works well in a busy environment and takes pride in getting the details right.

You will ideally bring:

• Previous customer service, retail or internal sales experience

• Building, manufacturing or construction industry experience

• Strong computer and data entry skills

• Confidence communicating with customers by phone and email

• Excellent attention to detail and order accuracy

• The ability to prioritise and manage multiple customer requests

• A reliable, positive and team-focused approach

• A willingness to learn new products, systems and processes

REWARDS & BENEFITS

Health & Wellbeing Initiatives | Traineeship & Apprentice Program   | Career Development Opportunities   |   Paid Parental Leave    |   Employee Referral Incentive     |    Stratco Team Member Discount Card    |    Private Health Corporate Discount    |    Flu Vaccinations    |     Employee Assistance Programme 

ABOUT STRATCO

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

OUR PHILOSOPHY 

Whilst manufacturing is our foundation, our team is our future. Stratco recognise and champion diversity as a cornerstone of our current and future success. We know through experience that diverse perspectives and backgrounds foster a more creative and productive work environment. Enabling a culture of equality is not only the right thing to do but also the smartest choice. Our approach to diversity is quite simple – it centres on embracing everyone. 

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’. 

APPLICATION PROCESS 

If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail. 

To see more information about Stratco & our careers please visit – stratco.com.au/careers