Client Services Manager

Lead with purpose. Inspire your team. Make a real difference.

Are you an experienced people leader passionate about creating better lives for people living with disability? Cara is seeking an inspiring Client Services Manager to lead Support Worker teams across services in Port Lincoln, with the opportunity to contribute to the future growth of Cara’s services across the broader Eyre Peninsula region. You’ll empower high-performing teams through skilled frontline practice leadership, drive continuous improvement and deliver safe, effective and person-centred services. If you’re ready to lead with purpose, build capability and make a meaningful difference every day, we’d love to hear from you.

About the role

Flexible part-time or full-time arrangement depending on successful candidates’ availability, with hours ideally worked across a minimum of four business days per week and significant flexibility in daily start and finish times.

• Lead and inspire a team of Support Workers across multiple service locations in Port Lincoln, driving outstanding client outcomes and supporting efficient, high-quality service delivery.
• Build a high-performing, empowered team by fostering a culture of accountability, continuous improvement and positive client outcomes.
• Oversee service delivery across SIL, HCS, Day Options and other Cara services within your cluster.
• Champion quality and compliance, ensuring services meet the National Quality and Safeguarding Framework, as well as Cara’s policies and procedures.
• Develop and support your team through coaching, feedback, recognition and talent development, while driving performance and employee engagement.
• Lead in line with Cara’s Vision, Values and Code of Conduct, ensuring a strong focus on respectful, person-centred support.
• Provide out-of-hours emergency escalation support as required.

About you

• Experienced in supporting clients with complex needs across disability, health, aged care or related human services settings, including working collaboratively with allied health and medical professionals.
• A confident and inspiring leader who can build trust, coach and develop others, and create a positive team culture.
• A strong problem-solver with excellent analytical, negotiation and decision-making skills and the ability to resolve challenges constructively.
• An excellent communicator, with the ability to engage effectively with diverse audiences both verbally and in writing.
• Committed to person-centred practice and achieving meaningful outcomes for people living with disability.

Other requirements (hold or be willing to obtain prior to commencement)

• Current First Aid Certificate
• Full Driver’s Licence
• Current NDIS Worker Screening clearance
• Current Working with Children’s Clearance
• Valid Australian work rights
• Relevant tertiary qualifications in Disability, Community Management, Social or Human Services, or a related field and qualifications in business, management or leadership will be highly regarded.

Why join us?

• $15,900 tax free per year through salary packaging.
• $2,650 tax free per year on meals and entertainment.
• Training provided with pathways to certification.
• Access to an industry leading Employee Assistance Program.
• The chance to make a tangible difference in people’s lives every day.

Who we are 

Cara is proud to be a leading South Australian disability service provider. Our purpose driven team is committed to providing support that empowers people with a disability to grow as individuals and live a life rich in opportunities.

We strive to make a difference everyday – the people we support, our team and our communities. By joining our team, you are not only stepping into a great career opportunity, but you are also part of something bigger.

If you’re passionate about making a positive impact and are ready to be part of a purpose-driven organisation, we’d love to hear from you!

Applications close 5pm Tuesday 22 September