Medical Receptionist

We are a well-established and growing ENT practice looking for a medical receptionist to work alongside another front of house staff member supporting two ENT surgeons, a Nurse Practitioner and audiologists. In your role as the initial point of contact for our patients, you will play a key part in creating a positive and welcoming experience.

       Key responsibilities:  

• Greeting patients and managing the front desk

• Answering phone calls and emails, scheduling patient appointments and dealing with patient queries

• Arranging theatre lists and hospital liaison

• Handling patient billing, quotes for operations and consulting accounts

• Processing Medicare claims and third party billing

• Proofreading doctor’s letters

• Managing a busy diary and coordinating doctors' leave

• General administration work (dealing with confidential records)

• General housekeeping duties and clinic maintenance

• Banking

• Sterilising

• Arranging medical and office supplies

Skills and qualifications:

• Professional, friendly and respectful of confidentiality

• Excellent phone manner and communication skills

• Prior experience using Genie software and dealing with Medicare is preferable

• Able to work independently and proactively as part of a team

• A willingness to learn and grow by contributing to the clinic's projects

• Flexible to cover other reception staff sick/holiday leave when required

• A keen eye for detail and accuracy

• Able to be adaptable and multitask

• Someone who thrives in an environment with fluctuating workloads

• Strong computer skills