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Dateline Imports
About the role
Customer Service - Hair & Beauty Products
We are a leading importer of hair & beauty products seeking a customer service officer to join our young and vibrant team.
This is a fast paced role where providing high quality customer service is the focus. As a Customer Service Representative you will be the first point of contact for customers. You will be responsible for processing orders, providing general information on products and resolving issues and complaints.
We are looking for someone with superior attention to detail, excellent communication skills and is a strong team player.
You will be highly organised, able to multi-task, focus on meeting deadlines and work well under pressure.
The successful candidate will be friendly, personable, enjoy working in a close team environment.
Duties to be undertaken will include but not restricted to:
• Taking inbound phone calls
• Receiving, confirming and processing orders
• Following up and tracking back orders
• Handling enquiries and complaints
• Arranging freight and delivery requirements for clients
• Liaising with other departments within the team
• Maintaining customer records
• Providing support to the Sales Reps
• General administrative tasks
Ideally you would need to have:
• Minimum 2 years experience in a similar role
• Data entry and invoicing experience
• Basic computer knowledge
• Ability to take responsibility
• Ability to prioritize and work well under pressure
• Time management skills
• Flexible Attitude
• Pleasant and friendly phone manner
Experience within a similar role along with data entry / invoicing skills is required.
If you enjoy customer liaison and have the above experience please apply now!
Friendly modern office located in Banksmeadow.
Please note only successful applicants will be contacted for an interview.
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