Customer Success and Sales Coordinator

We’re looking for a motivated and customer-focused Sales Coordinator to join the Quest Merchant Services team and support the growth of our merchant payment solutions across a diverse range of industry segments. This is an exciting opportunity to build your sales and account management skills while developing a strong understanding of the payments industry and Quest’s growing range of solutions.

Working closely with experienced members of the QMS team, you’ll help manage customer enquiries, identify new business opportunities, support existing customer relationships and assist customers in finding the right payment solution for their needs. You’ll work with teams across Quest including Technology, Operations, Support and Compliance.

This is a full-time, 5-day-a-week office-based role, located at our Quest office in Hawthorn, Victoria.

Build customer relationships: Develop strong relationships with customers and become a trusted point of contact.

Manage sales opportunities: Respond to new enquiries, qualify customer requirements and help progress opportunities from initial enquiry through to onboarding and implementation.

Understand customer needs: Understand customers’ businesses, payment requirements and challenges.

Support account growth and retention: Assist with managing existing customer relationships and identify opportunities to introduce customers toother relevant Quest solutions.

Support customer issue resolution: Take ownership of customer enquiries and issues, keeping customers informed and escalating more complex matters to the appropriate team members when required.

Develop knowledge of Quest’s solutions: Build a strong understanding of Quest’s payment and acquiring products, including EFTPOS, Donation Point Tap, Outdoor Payment Terminals and merchant services, and confidently explain these to customers.

Work collaboratively across QMS: Support the broader QMS team and contribute to a positive, responsive and customer-focused environment.

An understanding of customer service, sales, account management or administration, ideally within a business-to-business environment. Experience in payments, financial services or technology would be advantageous but is not essential.

Strong relationship-building skills and a genuine interest in understanding customers and helping them find the right solutions.

An ability to learn and understand technical products and explain information clearly to customers. You don’t need to be technical, but you should be curious and comfortable asking questions.

A customer-focused and solutions-oriented mindset. You listen carefully, ask good questions and look for ways to help resolve customer needs.

Strong organisation and follow-through. You can manage multiple enquiries and priorities, keep accurate records and make sure actions are followed up.

Strong written and verbal communication skills with the ability to communicate professionally and build rapport with a range of customers and internal stakeholders..

Most importantly, a positive attitude and willingness to learn . You don’t need to know everything on day one—we’re looking for someone who is curious, adaptable and keen to develop a career in payments and merchant services.

High-visibility work that directly shapes Quest’s product roadmap and company growth.

Aussie fintech energy with the stability of a long-standing market leader and payments expert.

A wealth of opportunities to develop a career in payments with a company that creates every element of merchant payments.

A team that values initiative, straight talk, and delivering great outcomes for customers.

Submit your CV with a Cover Letter on why this role feels like your next move. We’re moving quickly and would love to meet people who are excited by driving outcomes and the future of payments.

Quest Payment Systems is an equal opportunity employer. We’re committed to building a diverse, inclusive workplace where everyone can do their best work. If you need adjustments through the recruitment process, just let us know.