Customer Service Specialist

Benefits & Highlights

Competitive base salary + Corporate BonusHealth & Wellness benefits provided + Onsite ParkingFlexible Work Options / Hybrid Work FormatExcellent leadership, mentoring support with ongoing training & developmentWork with purpose at a privately-owned company innovating in specialised areas of healthcare and medical devicesLocation: Port Melbourne, Victoria

With a key focus on customer excellence, you will work in a fast-paced team that requires analytical thinking and meticulous attention to detail in all aspects of the Order To Cash (OTC) cycle.

Reporting to the ANZ Customer Service Manager, your duties will include; processing and managing customer orders, handling inbound calls from both external customers (hospitals) and internal staff (sales team), managing consignment orders/returns.

Working in a successful and collaborative team, you will build and cultivate relationships with customers and work closely with local and national Operations and Sales teams, with touch points across the whole business.

About The Role

In this role, you will support both Arthrex internal teams and external customers, including hospitals, by resolving billing enquiries, stock order issues, and other service-related challenges. Success in this position requires strong coordination and problem-solving skills, working closely with internal stakeholders across Sales, Warehouse, and Finance, while also liaising with hospital customers to ensure timely and effective resolution of issues.

Order Management including processing ordersGood level of understanding of SAP (OTC), or a similar ERP system such as Oracle/JDEExperience within the healthcare, pharmaceutical or medical industries advantageousStrong understanding of reverse logistics (preferred but not essential)Excellent written and verbal communication skillsExceptional customer service skills, with a customer centric mindsetSelf-motivated, accountable with a positive attitudeIntermediate/Advanced level user of MS Office, including OutlookA keen eye for detail with great organisational and planning skillsAble to commit to a rotating shift roster - ranging from 8am - 6pmYou thrive in a fast-changing environment, and you don't shy away from going the extra mile both for your team and customers

About You

This position will suit somebody with ideally the below skillsets:

Minimum of 2 years in a Customer Service role requiredStrong analytical and problem solving skills as you’ll be resolving issues with stock/orders/revenue and purchasing etcProven ability to collaborate across internal teams to resolve issuesGood IT proficiency across the Microsoft Office package and ideally SAP or similar systems.

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Australia & New Zealand is proud to be Great Place to Work® Certified™ based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity.