Facilities Coordinator (Hard Services)

• Coordinate day-to-day building maintenance, including M&E, HVAC, plumbing, fire safety, and building fabric systems within the corporate offices.
• Ensure all systems are functioning effectively to support a premium workplace and guest experience.
• Support both planned and reactive maintenance works, ensuring minimal disruption to business operations.
• Managing specialise systems such as UPS, CRAC, data rooms

• Maintain and manage PPM schedules, ensuring statutory and non-statutory tasks are completed on time.
• Liaise with contractors to plan works in line with operational requirements and business activity.
• Keep accurate records of maintenance activities, ensuring all certificates and reports are stored and up to date.

• Act as the main liaison for hard services contractors and specialist vendors, ensuring performance and compliance with SLAs and KPIs.
• Manage contractor onboarding, site inductions, and permit-to-work processes.
• Review risk assessments and method statements (RAMS) prior to work commencement.
• Raise purchase orders, review quotes, and verify invoices in line with budget controls.

• Ensure all maintenance activities are carried out safely and in accordance with statutory regulations and company policies.
• Support regular compliance audits and inspections, including fire, water, electrical, and air systems.
• Maintain documentation to demonstrate compliance with all relevant standards.

• Act as a key contact for internal stakeholders, ensuring all facilities requests are handled promptly and professionally.
• Maintain a strong presence on-site, supporting workplace experience teams and ensuring service excellence.
• Coordinate with soft services teams (cleaning, front-of-house, catering) when technical works may impact daily operations.

• Prepare maintenance performance reports and track completion of PPM and reactive works.
• Use CAFM/CMMS systems to manage work orders, log jobs, and maintain asset registers.
• Support budget tracking and assist with cost reporting related to hard services.

• Proven experience as a Facilities Coordinator or Maintenance Coordinator in a corporate office or hospitality environment - Minimum of 3 years' experience
• Strong hard services background (mechanical, electrical, HVAC, or building systems).
• Demonstrated experience in contractor and vendor management, including KPI oversight.
• Sound understanding of PPM scheduling, asset management, and CAFM/CMMS systems.
• Excellent communication, organisation, and stakeholder management skills.
• High level of customer service awareness and ability to operate in a client-facing environment.
• Knowledge of statutory compliance and health & safety requirements in facilities management.

• ONC/HNC or equivalent in Building Services, Electrical, or Mechanical Engineering.
• IOSH Managing Safely or equivalent health & safety certification.
• Experience using CAFM / CMMS systems

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