Guest Services Team Member (Casual Positions)

Do you enjoy creating memorable experiences for customers and working in a buzzing environment? 

Do you want to be a part of a high performing team, delivering some of Australia’s most exciting events? 

Do you want to enhance your career progression opportunities in the Events industry? 

Then join us at Melbourne Park!  

We have multiple casual roles available with weekday, weeknight and weekend shifts on offer. 

ABOUT US 
From global spectacles to once-in-a-lifetime performances, Melbourne Park is where sport, entertainment, culture and community come to life. We welcome millions of guests to our precinct each year, and behind every experience are our people, working together with care and at pace to create the unforgettable. Home to Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park, Centrepiece and the Australian Open, we are proud to be Melbourne’s world stage. 

THE ROLE 

 Guest Services Team Member 

 We are looking to welcome a number of passionate customer service individuals to our team on a casual basis to provide various services to guests, ensuring they have a memorable experience when attending our precinct! In our Guest Services team, you will be responsible for enabling ease of entry at the turnstiles, checking tickets, lift assistance, monitoring crowd behaviour, and providing directions, venue, and event information. 

YOUR AVAILABILITY 
Our thriving precinct operates 24 hours a day, 7 days a week. Work often takes place during early mornings, late nights and on weekends. To be successful, your availability should be aligned to these times and include our peak event period between August and March each year, where you will be rostered on to shifts according to event requirements across our precinct. You will also need to have full availability for the Australian Open from 11th - 31st of January 2027. 

WHAT YOU WILL BRING TO THE ROLE 

• Strong customer service and problem-solving skills, focused on achieving memorable guest experiences 
• Communicates clearly using active listening and inclusive & positive language 
• Uses initiative, sound judgment, and stays calm under pressure 
• Team-oriented, adaptable, and supportive in dynamic environments 
• Able to prioritise tasks and manage competing demands 
• Quick to learn new systems and technology 

If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now - we can’t wait to meet you!  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants of all backgrounds, abilities and identities. If you do not meet every criteria but believe you could excel in this role, we’d love to hear from you. 

IMPORTANT INFORMATION 

When applying please note that if you are shortlisted, you will be invited to attend our in-person Guest Services Assessment Centre on Wednesday, 23rd September from 5.30pm onwards. Attendance at this session is mandatory to be considered for these roles. 

The role can require standing for long periods of time, so please keep this in mind when applying. 

Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments to be made in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact our team at peopleandculture@mopt.vic.gov.au. There will also be further opportunities to discuss required adjustments during the recruitment process if shortlisted. 

APPLICATIONS CLOSE: Wednesday, 16th September 2026 

Please Note: Applications may be reviewed as they are received. We encourage interested candidates to submit their application as soon as possible as this ad may close before the advertised closing date if a sufficient number of suitable applications are received. 

You will receive an update on your application, whether you are successful or unsuccessful, via phone or email. 

Successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result. 

Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).