Service Administrator

Services Darwin is the service division of Access Group Australia and is a major provider to the Australian sales and rental equipment industry providing service and support. We specialize in the maintenance, repair, and refurbishment of all types of equipment including scissor lifts, boom lifts, telehandlers, lighting towers and generators supplied by world leading brands such as Genie, JLG, Merlo and Globe Power. 

Our success is due to having the most experienced and respected teams of professional, factory-trained service staff in the industry. With a reputation built on perfection and extensive years of experience in maintenance, repair and aftermarket service, Services Darwin is the most trusted choice in the access equipment industry, supporting Access Group's hire companies and external clients with equipment fleets they own or have on hire.

Lead with precision. Deliver with purpose.

If you're detail-oriented, highly organised, and a natural communicator, this could be the perfect opportunity for you to grow your career with a company that values people, safety, and continuous improvement.

This is an office-based role working at our Winnelie branch Monday to Friday, 7am to 5pm

Daily duties will include

• Coordinating daily schedules for mechanics, on-road service technicians, and subcontractors for servicing, breakdowns, and repairs
• Providing daily updates on equipment status and resolving issues as they arise
• Maintaining accurate service records, job cards, and annual certificates
• Processing service purchase orders, quotes, invoices, hire functions, and customer damage data entry
• Ordering parts, creating inspection and risk assessment lists, and monitoring overdue and upcoming maintenance
• Acting as the first point of contact for customer enquiries (phone and email), delivering friendly and professional support.

At Services Darwin, we pride ourselves on creating a workplace that is collaborative, safe, and entrepreneurial, and we're looking for someone who shares our values of People, Safety, Respect, Communication, and Continuous Improvement.

We're seeking someone with strong attention to detail, excellent communication skills, and a positive, can-do attitude. Ideally, you will bring:

• At least 2 years' experience in a customer-focused role (service admin/coordination experience a bonus!)
• Strong computer skills (Microsoft Office Suite essential)
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy, even in a fast-paced environment
• Positive, proactive, "can-do" attitude with a willingness to learn and be coached for success
• Proven track record of delivering outstanding customer service

All short listed applicants will be required to complete skills testing for speed and accuracy with their typing prior to being booked to interview.

Why you'll love working with us:

• Join a supportive, dedicated team with a strong focus on collaboration
• Work with a stable, established organisation with room to grow
• Be part of a business that values your ideas and continuous improvement
• A safe, inclusive workplace where people come first

If you're ready to take the next step in your career and enjoy a role where every day is different, we'd love to hear from you. 

Click "Apply Now" to submit your resume and cover letter.

Services Darwin is proud to be an Equal Opportunity Employer. We value diversity and encourage applications from women and Indigenous Australians.

Applicants must have the right to work in Australia.