Level 3 Support

Managed Services organisation with a collaborative, diverse and dynamic culture requires a Level 3 End User Support Consultant. This role will involve providing third level support on modern workplace technologies to clients and providing mentorship to more junior members of the team.

The role

• To support and manage modern workplace systems and cloud technologies such as Microsoft Office 365, Teams, SharePoint, as well as Microsoft Azure hosting,
• You will be working with clients Microsoft solutions that are transforming the way they do business. With security a key focus, the role will also leverage your broad technical knowledge to help shape and manage the systems to the clients requirements.

Responsibilities

• Technical client engagement and customer service - manage client solutions end to end
• Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
• Ensure that all systems are scalable, reliable, efficient and secured.
• Solution staging, system configuration, implementation, patching, testing, cutover and documentation.
• Onboarding of new customers with detailed infrastructure auditing.
• Automate tasks and monitor their effectiveness.
• Mentor and coach junior engineers
• Technical Lead overseeing project delivery working closely with the Project Manager

Ideal Candidate

• Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable
• Industry Certificates will be highly regarded, preferably MS-900.
• Managed Services experience is essential
• Excellent troubleshooting and problem solving abilities
• Collaborative and supportive - a true team player and leader

Essential Technical Skills

• Mastery of Microsoft Office 365
• Solid understanding of Modern Management tools such as Intune, AutoPilot and Defender.
• Experience in identifying vulnerabilities and configuring systems to enhance endpoint security posture.

This is a hybrid role with at least 3 days based in the Newport office on the Northern Beaches. Please only apply if this location suits.