Leaving Violence Program - Intake Officer

INTAKE WORKER - LEAVING VIOLENCE PROGRAM
Full-Time | Cairns

About the role

The primary responsibility of the Leaving Violence Program Intake Officer is to provide intake and assessment services to Aboriginal and Torres Strait Islander people who have experienced Intimate Partner Violence (IPV) and that may be eligible for support to access financial and goods/services for their immediate needs to enable them to live in a safe environment.

Key responsibilities

• Provide intake and assessment services direct to individuals, including conducting risk assessments, safety planning and coordinated service responses in a timely and sensitive manner

• Ensure that Leaving Violence Program service users files are maintained and up to date in client database/s with relevant documentation in adherence to policies, procedures and associated frameworks

• Work in a performance driven environment to meet individual weekly, monthly and quarterly performance targets

• Work both independently and collaboratively as a productive team member

• Maintain privacy and confidentiality practices and organisational policy procedures

• Work in a culturally respectful and competent manner with Aboriginal and Torres Strait Islander people, families and communities to ensure that cultural connections are fostered and maintained

About you

• Understand the effects of trauma and how they relate to victims of Family and Domestic Violence and associated vulnerable family members

• Have effective time management skills including punctuality, meeting deadlines, and prioritising tasks

• Be a productive, passionate and positive contributor to an established team dedicated to making a difference to vulnerable people's lives

• Have a proficient level of computer skills and knowledge of relevant up-to-date technology and software programs

• Well-developed and effective communication skills

• Hold or be willing to obtain a valid Working with Children Check (Blue Card) before commencement

• Hold a current provisional or open Drivers Licence

About us

RAATSIC is committed to the development and maintenance of a workplace culture that delivers culturally relevant and professional programs to clients with integrity. Our Vision is for RAATSIC to be that positive inspiration to make a difference in Aboriginal and Torres Strait Islander people's lives. Our Purpose is to empower Aboriginal and Torres Strait Islander families and their children to thrive and prosper. Our Values are Accountability, Empowerment, Collaboration and Inspire.

Benefits

• Competitive salary based on experience

• Salary packaging of up to $15,900 p.a.

• Supportive and collaborative team environment

• Opportunities for professional development