Retail Shift Supervisor

_{18th August, 2026}

• Develop your skills in a full-time leadership role
• 2-week rotating roster with discounted airport parking and transport
• Hourly rate + commission + penalties

THE OPPORTUNITY

We are seeking an experienced and motivated Shift Supervisor to join our Brisbane Airport team.

Reporting to the Store Manager, you will play a key role in supporting the effective and efficient day-to-day operation of our airport business. You will lead and motivate our Sales Crew, drive shift sales and KPI performance, and ensure we consistently deliver a world-class standard of customer service.

This is an exciting opportunity for a proactive retail professional who thrives in a fast-paced environment and is looking to further develop their leadership and management capabilities within a global luxury travel retailer.


KEY RESPONSIBILITIES

• Lead and support a high-performing retail team in a fast-paced airport environment
• Drive daily sales, budgets and key retail KPIs
• Develop your leadership and management skills within a global luxury retailer
• Work with a diverse portfolio of luxury and international brands
• Be part of a dynamic and customer-focused team at Brisbane Airport

ABOUT YOU

You will be an experienced retail professional with a strong customer focus and the confidence to lead a team in a fast-paced environment.

To be successful in this role, you will have:

• Proven experience and a successful track record within a fast-paced retail environment
• Strong knowledge and understanding of retail operations and customer service
• Strong numerical and commercial ability, with an understanding of sales KPIs and budgets
• Strong interpersonal and communication skills
• Confidence to coach, motivate and support team members
• Willingness to undertake and successfully complete the RSA online course

WHY JOIN LOTTE DUTY FREE?

• Monthly Sales Commission Program
• Team Discount Program
• Airport Retail Stores Discount
• Discounted Car Parking
• Discounted airport transport
• Uniform & ASIC Pass Provided
• Sales & Product Training Program
• Employee Assistance Program
• Long-term Career & Professional Development Opportunities
• Recognition of Service Awards ($ Gift Cards)
• Safe, Diverse & Inclusive Work Environment with a Supportive Culture

ABOUT LOTTE DUTY FREE


Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!

Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.

Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.


DETAILS OF THE ROLE

• Location: Brisbane International Airport
• Full time position: 76 hours’ fortnightly
• 2 week rotating roster
• Availability to work a flexible schedule including weekends and public holidays

HOW TO APPLY

If you’re a passionate retail leader who values teamwork, customer connection, and a fast-paced luxury environment, we’d love to hear from you.

Click Apply Now to submit your resume and cover letter. Applicants must be at least 18 years old, hold full Australian working rights, and pass required customs and police clearances.

It is essential to have your own form of reliable transport due to the early/late hours of work.

Only candidates that are successful for short listing will be contacted.