Team Leader - Energy Assessments

Energy Advance has a large and growing team of Energy Assessors responsible for completing residential Energy Assessments for clients across Australia. As we continue to grow, we are introducing smaller, accountable Assessor Teams, each supported by a dedicated Team Leader.

As a Team Leader - Energy Assessments, you will ultimately lead approximately 6-8 Energy Assessors and take day-to-day ownership of:

• Team productivity and performance

• Workflow and priorities

• Workload and capacity

• Quality and accuracy

• Coaching and development

• Communication and accountability

• Team culture

• Continuous improvement

You will report to our Operations Managers and work closely with our Training Team Leader, Workflow Team and experienced technical team.

First, We'll teach you the job

We believe a great Team Leader should genuinely understand the work their team performs. External Team Leaders will therefore complete Energy Advance's full Energy Assessor training pathway.

You will learn:

• How residential Energy Assessments are completed

• Energy Advance's assessment process and methodologies

• Our systems and workflows

• Different assessment types and technical requirements

• Client requirements

• Productivity expectations

• Quality and audit requirements

• Technical escalation pathways

You will not be expected to arrive technically competent. 

You will be expected to become technically competent. As your technical capability develops, you will progressively transition into full Team Leader responsibility.

Then, You’ll Lead 

Lead People 

Create clear expectations and accountability while building a positive and professional team environment. 

Drive Performance 

Monitor individual and team performance, identify gaps early, coach people who need support and have constructive conversations when expectations are not being met.

Manage Workflow & Priorities 

Understand what your team needs to deliver each day, identify urgent work and bottlenecks, and redistribute work where necessary.

Protect Quality 

Ensure productivity is never acheived at the expense of quality. Identify recurring errors, knowledge gaps, rework and training needs.

Coach & Develop 

Help team memebers become increasingly capable and independent. We want leaders who develop people rather than create dependance.

Improve the System 

Identify recurring problems, ineffiencies and bottlenecks and look for ways to remove the cause, not just repeatedly fix the symptom.

Who We’re Looking For:

Your exact industry background is less important than your leadership capability. You may come from operations, construction, insurance or claims, banking or finance operations, utilities, telecommunications, logistics, compliance, professional services, administration, technical services, shared services or another high-volume, process driven environment.

You will ideally have experience in: 

• Leading or supervising a team

• Coaching and developing employees

• Managing individual and team performance

• Setting clear expectations and addressing underperformance

• Managing competing priorities and balancing workloads

• Working with productivity, quality or service KPIs

• Crating accountability without micromanaging

• Managing different personalities and building positive team culture

• Making decisions under pressure

What You Don’t Need:

• Previous experience as an Energy Assessor

• Previous NatHERS Assessor experience

• Previous Energy Efficiency Consultant experience

We have experience training, technical and operational resources who will support your development.

We can teach you Energy Assessments. 

What we are looking for is demonstrated leadership capability, judgement, communication, accountability and the ability to get the best from other people.

How We Think About Leadership:

• Address problems early. 

• Use facts before assumptions. 

• Coach rather than rescue. 

• Protect quality as strongly as productivity. 

• Make clear decisions. 

• Develop capability rather than dependence. 

• Escalate exceptions – not everyday work. 

• Solve causes rather than continually managing symptoms. 

• Focus on impact over effort.

Your Development Pathway 

PHASE 1 – LEARN - Complete the Energy Advance Energy Assessor training pathway. 

PHASE 2 – DEMONSTRATE - Build technical capability through supported assessment work and demonstrate required quality and productivity standards.

PHASE 3 – LEAD - Progressively take ownership of team priorities, workload, coaching, productivity, and performance.

PHASE 4 – PERFORM - Operate as a fully functioning Team Leader with both leadership capability and technical understanding.

How to Apply 

Along with your resume, please briefly answer the following: 

Tell us about a team you currently lead or have previously led. 

Give us an example of an underperforming employee you successfully coached. What did you do and what changed?

Tell us about a time your team had more work than available capacity. How did you prioritise and manage it?

Give us an example of an underperforming employee you successfully coached. What did you do and 

what changed? 

What do you believe separates an average Team Leader from an exceptional one? 

We are interested in more than your job title. 

We want to understand how you think, how you lead and how you help other people perform at their best.