Customer Experience & Office Coordinator

Job Type: Permanent - Full Time

Location: Burnside

Job Category: Administration

Job Description

Join Sundale as a Support Office Concierge!

Sunshine Coast, QLD | Full-Time | Customer Service, Administration & Office Coordination

Looking for a meaningful career that offers purpose, variety and the opportunity to create exceptional experiences? With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives, and that includes our team members.

We're seeking a friendly, professional and highly organised Support Office Concierge to become the welcoming face and voice of Sundale. In this pivotal role, you'll deliver outstanding customer experiences while supporting the smooth operation of our Support Office and helping bring "The Sundale Way" to life in every interaction.

Why Sundale?

At Sundale, We Live By Our Values

Care – Creating quality and meaningful experiences for everyone in the Sundale community Connection – Listening and responding to the needs of others Creativity – Finding better, innovative ways to do things and be part of our community

We offer a supportive, people‑first workplace where your contribution truly matters.

About The Role

Reporting to the Executive Manager, Brand and Communications, you will serve as the primary point of contact for prospective customers, residents, families, visitors and team members, ensuring every interaction is warm, professional and memorable.

This diverse role combines customer service, office coordination, executive support, event assistance and administration, making it ideal for someone who enjoys variety, building relationships and creating positive experiences.

What You’ll Do

Welcome and assist visitors, customers, residents, families and team members across multiple communication channels. Manage incoming calls, emails, enquiries and feedback, ensuring timely triage and resolution. Coordinate reception, meeting rooms and shared office spaces to maintain Sundale's professional standards. Manage office supplies, consumables, branded materials and employee amenities. Coordinate Support Office fleet bookings, servicing and vehicle presentation. Provide administrative and logistical support to the CEO and Executive Leadership Team. Assist with internal and external events, meetings, workshops and functions. Support onboarding activities, safety inductions, CRM administration and records management. Assist with uniform coordination, mail management and internal communications support.

Required Qualifications Or Certificates

Demonstrated experience in customer service, reception, administration or office coordination roles. Exceptional written and verbal communication skills. Strong proficiency in Microsoft Office and digital systems. Experience using HubSpot or other CRM systems will be highly regarded. Strong organisational, problem-solving and multitasking skills. Ability to work both independently and collaboratively within a fast-paced environment. Police Check. Pre-employment medical assessment.

Sundale values its team members and provides a comprehensive range of benefits:

Competitive Salary Additional 0.5% superannuation: above the Superannuation Guarantee Salary Packaging: Up to $15,900 tax-free + $2,650 for meals & entertainment Generous Leave Entitlements: 5 weeks annual leave for full‑time employees (pro‑rated for part‑time) Paid Parental Leave: 6 weeks for eligible full‑time and pro‑rated part‑time team members Exclusive Perks: Discounts, financial tips & wellbeing resources via our Flare platform, including savings at 500+ major Australian brands across 9,000+ locations to help reduce everyday costs Access to Car Salary Packaging: Offering significant tax and running‑cost savings Private Health Discounts EAP Support: We're here for you! Access to confidential support services Referral Bonus: Score up to $300 for every successful referral! Uniforms provided Career progression and development opportunities

Make a Real Difference Every Day

As the first point of contact for many people engaging with Sundale, you'll play a vital role in shaping positive experiences for customers, residents, visitors and team members. Your welcoming approach, professionalism and attention to detail will help create the exceptional service standards that set Sundale apart.

If you value purpose, teamwork and delivering great service, we’d love to hear from you.

Apply Now

Apply today or visit our careers page HERE for more information about careers with Sundale.

We review applications as they are received — apply early to avoid missing out.

We Embrace Diversity

Sundale welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and people of all ages.

We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.