Business Liaison Lead, Operations Transformation

About Ahpra

The Australian Health Practitioner Regulation Agency (Ahpra) works in partnership with 15 National Boards to implement the national regulatory scheme for health professionals. The purpose of health practitioner regulation is to protect the public by ensuring that only health practitioners who have the skills, qualifications, and knowledge to provide safe care are registered.

Within Ahpra, the Operations Transformation function partners with Health Workforce, Health Regulation, Technology and other business areas to improve regulatory processes, systems and service delivery. Our focus is on creating simpler, more effective ways of working and equipping staff with the tools, processes and support they need to succeed.

About the Role

We are seeking an experienced and influential Business Liaison Lead to play a critical role in shaping the future of Ahpra's operational services.

This role acts as the bridge between frontline teams, business leaders and technology specialists, ensuring that our program of continual improvement is grounded in the context and experience of staff and other users, including nearly a million registered health practitioner to deliver meaningful outcomes for them.

You will use your expertise in business process improvement, stakeholder engagement and change leadership to identify opportunities, simplify workflows and drive sustainable improvements across the organisation.

This is a full time, fixed term opportunity to 30 June 2027 and can be based in any Ahpra location. 

Key Responsibilities

• Build trusted relationships with frontline staff, managers, business leaders and technology teams.
• Act as the voice of frontline operations in continuous improvement initiatives and strategic projects.
• Analyse, map and redesign business processes to improve efficiency, quality and customer experience.
• Translate operational requirements into clear business needs and improvement opportunities.
• Support the design and implementation of technology-enabled business solutions.
• Facilitate workshops and consultations to identify pain points, gather insights and develop practical solutions.
• Drive adoption of new processes, systems and ways of working through effective change management.
• Provide expert advice on operational impacts, risks and opportunities associated with continuous improvement initiatives.
• Monitor outcomes and continuously identify opportunities for improvement.

About You

You are an experienced business improvement professional who combines strategic thinking with a strong understanding of operational service delivery.

You will bring:

• Demonstrated experience leading business process improvement and transformation initiatives.
• Strong stakeholder engagement and relationship management skills, with the ability to influence across all levels of an organisation.
• Experience working between business and technology teams to deliver practical, user-focused solutions.
• Excellent analytical and problem-solving capabilities.
• Strong workshop facilitation, communication and consultation skills.
• Experience supporting organisational change and driving adoption of new ways of working.
• The ability to exercise sound judgement and navigate complex environments with competing priorities.
• A commitment to continuous improvement and delivering positive customer and employee experiences.

You can review further in the attached role description: RD - Business liaison lead - Operations Transformation - final.pdf

What we offer:

• Work/life balance with the flexibility to work both in the office and at home – the best of both worlds.
• A friendly and supportive working culture with an active social club.
• Discounted Corporate Private Health arrangements and discounted gym memberships 
• Attractive salary starting at $135,031 per annum plus Superannuation

Please note we will be shortlisting and interviewing during advertising period.  To ensure we can reach you, please make sure your contact details and email address in your profile are accurate and up to date, especially if you will be on annual leave during this period.