Lounge Attendant

Job Description

• Greet the guests and escort them to the designated seating
• Collect payment from the guests at the reception counter before proceeding to the lounge
• Ensure check in process runs smoothly – process the guest accounts accurately and efficiently
• Handle the guest questions and concern in good manner
• Making sure the reception area is always well prepared, clean and monitored at all times
• Prepare food labels as required by the kitchen
• Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner
• Ensure sufficient stock levels of amenities are available
• Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards
• Contribute to a safe working environment by ensuring properly trained in safe working practices, safety hazard identification and risk management
• To attend training sessions and meetings if required
• Report to duty punctually, dressed and groomed to required standards
• Must have previous experience in a customer service or hospitality role, ideally within an airport or lounge environment
• Strong communication and interpersonal skills, with the ability to engage with a diverse range of guests
• Attention to detail and a commitment to maintaining high standards of cleanliness and organisation
• Flexibility to work a range of shifts, including weekends and public holidays, as required
• A passion for providing exceptional customer service and a genuine interest in the hospitality industry
• Must have RSA
• Weekend Availability is a MUST

Benefits:

• Free drinks
• Free food
• Travel reimbursement

Schedule

• 8 hour shift

Supplementary Pay:

• Overtime pay
• Penalty rates

Experience:

• Customer service: 1 year (Required)

Work Authorizations:

• Australia (Required)

Work Location: In person

Job Type: Part-time

Pay: $27.08 per hour

Work Location: In person