Desktop Support Analyst

Desktop Support Engineer | Permanent Role | Sydney

Your new company
A leading global law firm with a strong reputation for delivering exceptional legal services and innovative solutions to clients worldwide. With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in modern workplace technologies to support their people and business operations.Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment.
What you'll need to succeed

• Experience providing Level 1/2 desktop support within a Windows environment
• Knowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologies
• Experience using ITSM platforms such as ServiceNow or similar ticketing systems
• Understanding of Microsoft 365 technologies and end-user support best practices
• Knowledge of VoIP, mobile, and internet technologies
• Exposure to networking equipment including switches, routers, and patch panels
• Experience supporting Audio Visual (AV) and meeting room technologies
• Familiarity with ITIL processes and Change Management principles
• Strong troubleshooting, communication, and customer service skills
• Ability to manage competing priorities and provide exceptional user support

What you'll get in return

• Permanent opportunity with a highly regarded global organisation
• Exposure to modern technologies and enterprise-scale IT environments
• Collaborative and supportive team culture
• Career development and ongoing learning opportunities
• Opportunity to work in a client-facing support environment where service excellence is highly valued
• Competitive salary and employee benefits package
• Flexible and inclusive workplace culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Charlie.pym@hays.com.au. 
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3012946