Assistant Manager ALLRes

  Purpose As an Assistant Manager - ALLRes, you will work hand in hand with the Operations Manager, steering our consultant team towards unparalleled excellence. This pivotal role spearheads the nurturing of a high-calibre team committed to crafting extraordinary guest experiences and elevating Accor bookings through unwavering excellence.   Primary Responsibilities Guide the team in delivering unparalleled customer service over phone and email, surpassing every guest's Apartments & Realty experience Offer continuous support, leadership, and mentorship to our reservation consultants, ensuring their growth and excellence Utilise your adept problem-solving skills to address escalated customer complaints effectively Spearhead the integration of the Accor Live Limitless loyalty program, instilling its essence within our team culture Identify operational efficiencies and actively engage in transformative projects and change initiatives   Skills and Experience Proven track record in a hotel, customer service, or contact centre setting, dedicated to delivering unparalleled service experiences Prior involvement in a supervisory role or a strong aspiration to lead and inspire a team Thrive on problem-solving, adeptly handling pressure with a flexible and adaptable approach Proficient at an intermediate level in Microsoft Excel, Word, and Outlook Familiarity with Sihot or Cisco is advantageous but not a prerequisite for success in the role This position offers a balanced schedule with no overnight shifts or late finishes – our weeknights typically conclude by 7 PM, and you'll work only one weekend every six weeks!