Westfield Southland FT | Security Officer

Security Officer | Westfield Southland  Trident Services Australia is seeking a professional and licensed Full-Time Security Officer to join our team at Westfield Southland. This role offers a stable, set roster and the opportunity to play an important part in maintaining a safe, welcoming, and customer-focused retail environment. What you’ll be doing: Delivering exceptional front-line customer service with a professional and approachable attitude. Responding promptly and professionally to medical emergencies, and other security situations. Conducting patrols and monitoring centre activity to identify safety risks Reporting hazards, incidents, and suspicious behaviour Supporting centre operations through crowd management and de-escalation Assisting with emergency procedures, alarms, and evacuation protocols Maintaining accurate incident reports and ensuring compliance with site procedures. What you’ll need: Current VIC Private Security Individual Operator Licence (Security Guard) Current Crowd Controller and Monitoring endorsements Valid First Aid and CPR certification Strong communication skills and a customer-focused mindset Ability to work a set full-time roster (night shift)  Excellent personal presentation and a professional approach A proactive mindset with the ability to remain calm under pressure Why join Trident? Award rates plus applicable penalties and allowances Full training and professional uniform supplied Supportive, inclusive, and professional team culture Opportunity for long-term employment with a national security provider Work within a well-established retail environment with strong transport access About Trident: Trident Services is a proudly Australian-owned company delivering high-quality security services across retail, commercial, and public environments nationwide. We are known for combining effective security solutions with exceptional customer service, supported by well-trained officers, modern systems, and a strong commitment to compliance and safety. Trident Services is an equal opportunity employer and encourages applications from all backgrounds, including First Nations peoples, people with disability, the LGBTIQ+ community, and culturally diverse applicants.