Program Vendor Manager

Join a leading Australian Utilities company on their major Customer Experience Transformation. The program is the biggest in the organisation, and one of the biggest in Melbourne right now. It's high-visibility seat, a role with real commercial influence, and there's a long runway on a multi-year program

Details:

• 12 month contract + potential extensiosn
• Melbourne based, 3 - 4 days in office per week 
• December 2026 start date 

Main responsibilities:

• Manage the vendors 
• Effectively be the PM managing the vendors for this program. This program is delivered through a lead delivery partner, a platform vendor and specialist vendors.
• Half the job is sourcing and contracting new vendors (running RFPs, working with business SMEs on what’s needed, assessing vendors, negotiating SOWs).
• The other half is governing existing vendors against contract: monthly KPIs, deliverable acceptance, the governance forum, and using contract remedies when a vendor underperforms. 

Must have:

• Program delivery leadership: planning, sequencing, dependencies, RAID, change control
• Vendor or contract management on a large tech-enabled transformation
• Hands-on drafting and negotiating SOWs: KPIs, acceptance terms, fixed price vs T&M
• Ran or led a formal competitive sourcing process (RFP)
• Built governance tools themselves: RACI, KPI frameworks, acceptance processes

Nice to have:

• Billing or customer platform migration
• Power BI; strong analytical modelling
• Utilities or retail industry experience

What they’re not after:

• Pure procurement or category managers with no delivery background
• PMs who’ve never owned an SOW or run a sourcing process
• Anyone who needs direction. It’s an influencing role with no supervision.

Please apply ASAP to be considered, no cover letter needed, Job ID BH272880


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