Customer Service & Order Processing Officer | SAP B1

Your new company 
This established organisation operates within the wholesale and distribution sector and has a strong presence in the Australian market. Based in Western Sydney, they offer a busy, collaborative environment and are looking to add an experienced customer service professional to their team.

Your new role 
As Customer Service Officer, you will be the first point of contact for customers and play an important role in delivering a professional and efficient service. Working closely with the sales, warehouse and shipping teams, you will manage customer enquiries, process orders and coordinate deliveries.

• Responding to incoming customer calls and enquiries
• Entering and processing customer orders
• Providing product information and resolving customer issues
• Coordinating and booking outbound deliveries
• Managing open orders and backorders
• Processing credit card payments and credit applications
• Maintaining customer records and special pricing information
• Making outbound product promotion calls
• Supporting the sales, warehouse and shipping teams
• Using SAP Business One and Warehouse Management Systems

• SAP B1 (Business One) is essential
• Previous customer service experience
• Strong order processing experience
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• A professional and customer-focused approach
• The ability to learn quickly and work effectively in a fast-paced environment
• A proactive, team-oriented attitude
• Confidence using Microsoft Office, particularly Excel

• A temporary to permanent opportunity 
• A supportive and collaborative team environment
• The opportunity to join an established and growing business
• Ongoing personal and professional development
• A varied customer service role with exposure across sales, warehousing and logistics
• The chance to make a valued contribution to the wider organisation