Claims Processing Consultant
- Location
- Adelaide, SA
- Type
- Full-time
About the role
General information
Description & Requirements
Join Bupa and make a difference
Bupa is growing our Health Insurance team in Adelaide with this 12 month fixed term opportunity to join the Claims team.
This opportunity is a great chance to join a supportive team, build valuable health insurance experience and develop your career with Bupa.
Whether you have experience in claims, customer service, healthcare or administration, we’ll provide the training and support you need to succeed.
About the Role
As a Claims Processing Consultant, you’ll help our customers and providers navigate the claims process, ensuring claims are assessed accurately and resolved efficiently.
- Assess and process health insurance claims
- Manage complex and exception claims
- Respond to customer and provider enquiries
- Work across multiple systems and applications
- Investigate issues and identify solutions
- Build strong relationships with customers, providers and internal stakeholders
- Identify opportunities to improve processes and customer outcomes
- Work within relevant policies, procedures and regulatory requirements
What You’ll Bring
We’re looking for people who are customer-focused, detail-oriented and eager to learn.
You’ll ideally have:
- Experience in Customer Service, administration, claims or a similar environment
- Strong attention to detail and problem-solving skills
- Excellent written and verbal communication
- The ability to manage competing priorities
- Confidence working across multiple systems
- A positive, professional and customer-first approach
- Experience in health insurance, healthcare, claims or contact centre environments will be highly regarded, but isn’t essential.
Training & Hybrid Working
We’re committed to setting you up for success.
For your first three months, you’ll complete comprehensive training onsite at our Adelaide CBD office.
Following training, you’ll move to our hybrid working arrangement:
2 days in the office | 3 days working from home
This provides the flexibility of working from home while maintaining regular opportunities to connect and collaborate with your team.
What’s Next?
If this opportunity aligns with your experience and career goals, we encourage you to apply as soon as possible.
